At a Glance
- Tasks: Deliver outstanding customer service and assist customers with ticketing.
- Company: Join a dynamic team at Drayton Park station.
- Benefits: Enjoy free travel, discounts, and a supportive work environment.
- Other info: Part-time role with flexible hours and opportunities for growth.
- Why this job: Be the first point of contact for customers and make their day better.
- Qualifications: Passion for customer service and effective communication skills.
The predicted salary is between 12 - 15 £ per hour.
Do you have a passion for customer service? As a Sales Assistant you will be passionate about delivering outstanding customer service. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers' day.
Due to the shift times you must live in the local area and have independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available. All stations-based roles may involve standing for long periods of time and working shifts including weekends and bank holidays.
You will be working in the ticket office, proactively finding the right ticket for our customers while delivering excellent customer service to both new and regular customers. You will use the latest computer-based ticketing system and assist customers where necessary.
Experience / Skills / Requirements
- Proactive approach coupled with passion and ability to support and develop your team
- Exceptional levels of customer service, each and every time – you will be a role model for others
- Demonstrable experience of managing customers effectively in difficult environments
- High level of numerical ability
- Live in the local area with available independent transport
- Effective communication skills, demonstrated through your application or assessments
- Confidence to make decisions in a customer-focused manner and carry out instructions effectively
This is a part-time role consisting of 20 hours per week. In return, you will be rewarded with an interesting and varied work schedule in an environment where learning and progression is actively encouraged. You will enjoy great company and industry benefits, including free travel on our network, privilege rate Oyster card, up to 75% off travel on other TOCs, final salary pension and more.
Sales Assistant - Drayton Park (Part time) employer: Govia Thameslink Railway
As a Sales Assistant at Drayton Park, you will be part of a dynamic team that prioritises exceptional customer service in a supportive and engaging work environment. With opportunities for personal growth and development, alongside fantastic benefits such as free travel on our network and a final salary pension, this role offers a rewarding experience for those passionate about making a difference in customers' journeys. Join us to enjoy a fulfilling career where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Drayton Park (Part time)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Govia Thameslink Railway and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Govia Thameslink Railway and let us see your personality shine through!
We think you need these skills to ace Sales Assistant - Drayton Park (Part time)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Govia Thameslink Railway.
Get Familiar with Our Brand:Before applying, take some time to learn about Govia Thameslink Railway and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Govia Thameslink Railway
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Govia Thameslink Railway.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Govia Thameslink Railway will surely appreciate.
