At a Glance
- Tasks: Deliver outstanding customer service and ensure a safe, welcoming environment for travellers.
- Company: Join a leading transport company dedicated to customer satisfaction.
- Benefits: Enjoy free travel, discounts, comprehensive training, and a supportive team.
- Other info: Flexible shifts with opportunities for learning and career progression.
- Why this job: Be the first point of contact and make a real difference in customers' journeys.
- Qualifications: High standards of honesty, calm under pressure, and a professional attitude.
The predicted salary is between 24000 - 28000 £ per year.
About the role
Do you have a passion for customer service? We are currently looking for talented individuals who are passionate about delivering outstanding customer service. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers' day. Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. As a RCO/Gateline Assistant, you will be a key member of staff whose role in the station and on-train environment, including the customer's journey, is of prime importance. You will be expected to provide a higher than expected level of information, as well as a feeling of safety, security, wellbeing and protecting the revenue of GTR. You will provide a warm greeting to customers in a polite and professional manner at all times.
Responsibilities
Your duties fall into four main categories – revenue protection, customer service, security and information provision. It is an environment in which you will sometimes be working under pressure. As you would expect, it is particularly important to promote the maximum customer goodwill with high standards of courtesy and service, this includes ensuring that proactive assistance is provided at all times.
Qualifications
- High standards of honesty and integrity
- Ability to remain calm under pressure
- Flexible and willingness to adapt to change
- Be professional at all times
Working hours and shift information
These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available. All stations based roles may involve standing for long periods of time and working shifts including weekends, nights and bank holidays.
Benefits
In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
Revenue Control Officer - St Pancras (3546) employer: Govia Thameslink Railway
As a Revenue Control Officer at St Pancras, you will join a dynamic team dedicated to delivering exceptional customer service in a fast-paced environment. Our company fosters a supportive work culture that prioritises employee growth through comprehensive training and development opportunities, alongside attractive benefits such as free travel on our network and a final salary pension scheme. With a focus on teamwork and customer satisfaction, we ensure that every day is rewarding and meaningful for our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Control Officer - St Pancras (3546)
✨Tip Number 1
Get to know the company! Research GTR and understand their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you might need to handle difficult situations or provide information under pressure. This will prepare you for the fast-paced environment you'll be working in.
✨Tip Number 3
Network with current employees! Reach out on LinkedIn or attend local events to connect with those already in the role. They can offer insider tips and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at GTR.
We think you need these skills to ace Revenue Control Officer - St Pancras (3546)
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for delivering outstanding customer service in your application. We want to see how you can make our customers' journeys memorable right from the start!
Be Professional and Personable:Your written application should reflect your professionalism and ability to connect with people. Use a friendly tone while maintaining a level of formality that shows you take the role seriously.
Demonstrate Your Ability to Handle Pressure:Since this role involves working under pressure, share examples in your application where you've successfully managed stressful situations. We love to see how you keep calm and collected when things get busy!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Govia Thameslink Railway
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've gone above and beyond for customers in the past. This role is all about making a positive first impression, so showing your passion for customer service will definitely set you apart.
✨Stay Calm Under Pressure
Since the job can involve working under pressure, think of scenarios where you had to remain calm and collected. Prepare to discuss how you handled stressful situations while still providing excellent service. This will demonstrate your ability to thrive in a fast-paced environment.
✨Show Flexibility and Adaptability
The role requires flexibility, so be prepared to talk about times when you adapted to change or took on new responsibilities. Highlighting your willingness to adjust to different situations will show that you're a great fit for the dynamic nature of this position.
✨Dress Professionally and Be Polite
First impressions matter! Make sure to dress smartly for the interview and maintain a polite and professional demeanour throughout. A warm greeting and friendly attitude can go a long way in showcasing your suitability for a customer-facing role.
