At a Glance
- Tasks: Deliver outstanding customer service and ensure a positive experience for travellers.
- Company: Join Govia Thameslink Railway, a leader in customer-focused transport.
- Benefits: Flexible shifts, competitive pay, and opportunities for career growth.
- Other info: 24/7 roles with dynamic work environment and local transport required.
- Why this job: Be the face of customer service and make a real difference in people's journeys.
- Qualifications: Strong communication skills and ability to work under pressure.
The predicted salary is between 36000 - 60000 € per year.
Do you have a passion for customer service?
Do you enjoy helping people?
We are currently looking for talented individuals who are passionate about delivering outstanding customer service. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers\' day.
Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.
As a Revenue Control Officer , you will be a key member of staff whose role in the station and on-train environment, including the customer\'s journey, is of prime importance. You will be expected to provide a higher than expected level of information, as well as a feeling of safety, security, wellbeing and protecting the revenue of Govia Thameslink Railway. You will provide a warm greeting to customers in a polite and professional manner at all times.
Your duties fall into four main categories – revenue protection, customer service, security and information provision. It is an environment in which you will sometimes be working under pressure. As you would expect, it is particularly important to promote the maximum customer goodwill with high standards of courtesy and service, this includes ensuring that proactive assistance is provided at all times.
We are looking for people who can work clearly and accurately under pressure and tight timescales, think logically, literally and creatively. You will need to possess and demonstrate the following:
- Positive attitude
- Excellent communication skills
- High standards of honesty and integrity
- Ability to remain calm under pressure
- Flexible and willingness to adapt to change
- Be professional at all times
These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available.
All stations based roles may involve standing for long periods of time and working shifts including weekends, nights and bank holidays.
Revenue Control Officer (RCO) - St Pancras in London employer: Govia Thameslink Railway
Govia Thameslink Railway is an exceptional employer that prioritises outstanding customer service and employee wellbeing. Located in the vibrant city of London, we offer a dynamic work culture where employees are encouraged to grow and develop their skills in a supportive environment. With flexible shift patterns and a commitment to promoting from within, we provide our team members with meaningful opportunities to advance their careers while making a positive impact on our customers' journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Control Officer (RCO) - St Pancras in London
✨Tip Number 1
Get to know the company! Research Govia Thameslink Railway and understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering outstanding service, think of scenarios where you can demonstrate your ability to handle customer queries and complaints effectively. Role-playing with a friend can be super helpful!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and the role. They might even share tips on what the interviewers are looking for, giving you an edge over other candidates.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows your commitment to joining us. Plus, keep an eye on our job postings for any updates or new opportunities that might suit you!
We think you need these skills to ace Revenue Control Officer (RCO) - St Pancras in London
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for customer service in your application. We want to see how you can bring a positive vibe to our customers' journeys, so share any relevant experiences that showcase your skills!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, especially since this role involves working under pressure. Make sure your key skills and experiences shine through without unnecessary fluff.
Demonstrate Your Problem-Solving Skills:Think about times when you've had to think on your feet or adapt to changes quickly. We love candidates who can stay calm under pressure, so include examples that show how you handle challenging situations effectively.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Govia Thameslink Railway
✨Know Your Customer Service Basics
Since this role is all about delivering outstanding customer service, brush up on the key principles of great customer interaction. Think about how you can demonstrate your passion for helping others and share specific examples from your past experiences where you went above and beyond for a customer.
✨Showcase Your Problem-Solving Skills
As a Revenue Control Officer, you'll need to think on your feet. Prepare for situational questions that test your ability to handle pressure and resolve issues. Practise answering questions like, 'How would you deal with an upset customer?' to show that you can remain calm and effective under stress.
✨Demonstrate Your Integrity
Honesty and integrity are crucial in this role. Be ready to discuss scenarios where you've had to make tough decisions or uphold ethical standards. This will help convey that you understand the importance of these values in maintaining customer trust and safety.
✨Familiarise Yourself with the Role's Requirements
Read through the job description thoroughly and understand the key responsibilities. Be prepared to discuss how your skills align with the requirements, especially around revenue protection and security. Showing that you’ve done your homework will impress the interviewers and demonstrate your genuine interest in the position.
