At a Glance
- Tasks: Manage train crew resources to ensure smooth and punctual services every day.
- Company: Join a dynamic team in the rail industry focused on reliability and customer satisfaction.
- Benefits: Enjoy free travel, generous leave, and a fantastic benefits package.
- Other info: Flexible shifts and opportunities for career growth in a supportive environment.
- Why this job: Be part of a diverse team making a real difference in public transport.
- Qualifications: Strong planning skills, IT literacy, and excellent communication abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
We are looking for an organised, enthusiastic individual who can:
- Ensure sufficient TrainCrew are provided to run the services on a day-to-day basis, ensuring minimal delays to trains.
- Work with a team of Resource Managers where necessary to ensure that any shortfalls are avoided by balancing resources through other provisions.
- Ensure that the Crews are kept updated in real time to reflect TrainCrews booking on, as well as actual work undertaken during shifts, including in times of disruption.
- Manage the day-to-day operations at relevant depots that will provide a safe, reliable and punctual train service meeting customer expectations.
Shift Requirements
Accessibility: 37 hour week but you must be able to work variable shifts:
- Earlies: 07:00 - 14:00
- Lates: 14:00 - 23:00
- Nights: 23:00 - 07:00
Skills
Do you also possess the following skills?
- Planning and organisation to demanding timescales
- High IT literacy interpreting data and understanding trends including use of Trust, Sheila, Bugle, Genius, MS Office suite.
- Strong interpersonal and communication skills with the ability to influence and persuade
- Support and assist your team to consistently deliver high levels of performance
Diversity Statement
We're passionate about having a strong and diverse workforce. We're looking for enthusiastic individuals with great interpersonal skills from all backgrounds, and particularly encourage women and those from Black, Asian and Minority Ethnic communities to apply.
Closing Date
Closing date for applications is 23:45 on 7 June 2026.
Benefits
In return we offer you:
- Final salary pension scheme
- Free travel on GTR rail services and sister groups for you and your family
- 75% off travel on other train operating companies for you, and leisure for your family
- 25 days' annual leave plus bank holidays
- Discounted Oyster Card
- GTR offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave - all part of our commitment to family friendly policies
- StarHub – our great benefits package which includes many retail, health, travel and leisure discounts
Resource Manager (shifts) employer: Govia Thameslink Railway
As a Resource Manager with us, you'll join a dynamic team dedicated to ensuring the smooth operation of our train services, all while enjoying a supportive work culture that values diversity and employee growth. We offer an attractive benefits package, including free travel for you and your family, generous annual leave, and a final salary pension scheme, making us an excellent employer for those seeking a rewarding career in the transport sector.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Manager (shifts)
✨Tip Number 1
Network like a pro! Reach out to current employees or connections in the industry. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your skills align with their mission, especially around teamwork and communication.
✨Tip Number 3
Practice common interview questions, but also be ready for situational ones. Think about how you’d handle resource management challenges and share those examples with us.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows your enthusiasm for the role.
We think you need these skills to ace Resource Manager (shifts)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your planning and organisational skills. We want to see how you can manage resources effectively, so give us examples that show off your experience in this area!
Show Off Your IT Skills:Since high IT literacy is key for this role, don’t forget to mention your experience with tools like MS Office and any other relevant software. We love seeing candidates who can interpret data and understand trends, so let us know how you've done this in the past.
Highlight Your Teamwork:As a Resource Manager, you'll be working closely with a team. Share examples of how you've supported your colleagues and contributed to high performance in previous roles. We’re all about collaboration here at StudySmarter!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure we receive your details directly and can process your application smoothly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Govia Thameslink Railway
✨Know Your Stuff
Make sure you understand the role of a Resource Manager inside out. Familiarise yourself with the key responsibilities, especially around managing TrainCrew and ensuring minimal delays. Brush up on the specific software mentioned in the job description, like Trust and MS Office, so you can confidently discuss how you would use them.
✨Show Off Your Organisational Skills
Since planning and organisation are crucial for this role, prepare examples from your past experiences where you successfully managed resources or handled disruptions. Be ready to explain how you prioritised tasks and ensured smooth operations under pressure.
✨Communicate Like a Pro
Strong interpersonal skills are a must! Practice articulating your thoughts clearly and concisely. Think about how you can influence and persuade others in a team setting. You might even want to role-play common scenarios with a friend to get comfortable with your responses.
✨Embrace Diversity
This company values diversity, so be prepared to discuss how your unique background and experiences can contribute to a strong team dynamic. Reflect on how you’ve worked with diverse groups in the past and how you can support an inclusive environment.
