At a Glance
- Tasks: Deliver outstanding customer service and ensure a safe, enjoyable journey for passengers.
- Company: Join a dynamic team at GTR, where your role truly matters.
- Benefits: Enjoy free travel, discounts, and comprehensive training in a supportive environment.
- Other info: Work varied shifts with opportunities for learning and career progression.
- Why this job: Be the friendly face that makes customers' journeys memorable and impactful.
- Qualifications: Must have integrity, calmness under pressure, and a flexible attitude.
The predicted salary is between 30000 - 40000 £ per year.
About the role
Do you have a passion for customer service? We are currently looking for talented individuals who are passionate about delivering outstanding customer service. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers' day. Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. As a RCO/Gateline Assistant, you will be a key member of staff whose role in the station and on-train environment, including the customer's journey, is of prime importance. You will be expected to provide a higher than expected level of information, as well as a feeling of safety, security, wellbeing and protecting the revenue of GTR. You will provide a warm greeting to customers in a polite and professional manner at all times.
Responsibilities
Your duties fall into four main categories – revenue protection, customer service, security and information provision. It is an environment in which you will sometimes be working under pressure. As you would expect, it is particularly important to promote the maximum customer goodwill with high standards of courtesy and service, this includes ensuring that proactive assistance is provided at all times.
Qualifications
- High standards of honesty and integrity
- Ability to remain calm under pressure
- Flexible and willingness to adapt to change
- Be professional at all times
Working hours and shift information
These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available. All stations based roles may involve standing for long periods of time and working shifts including weekends, nights and bank holidays.
Benefits
In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
Revenue Control Officer - St Pancras (3546) in London employer: Govia Thameslink Railway
As a Revenue Control Officer at St Pancras, you will join a dynamic team dedicated to delivering exceptional customer service in a fast-paced environment. The company fosters a supportive work culture that prioritises employee growth through comprehensive training and offers attractive benefits such as free travel on our network and a final salary pension. With a commitment to high standards of service and safety, this role provides a meaningful opportunity to make a positive impact on customers' journeys while enjoying the perks of working in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Control Officer - St Pancras (3546) in London
✨Tip Number 1
Get to know the company! Research GTR and understand their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you might need to handle difficult situations or provide information. This will boost your confidence and prepare you for those high-pressure moments on the job.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. They can offer insights into the role and may even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to take that first step towards an exciting career.
We think you need these skills to ace Revenue Control Officer - St Pancras (3546) in London
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for customer service in your application. We want to see how you can make our customers' journeys memorable and enjoyable!
Be Professional and Personable:Your written application should reflect your professionalism and ability to connect with people. Use a friendly tone while maintaining a level of formality that shows you take the role seriously.
Demonstrate Your Ability to Handle Pressure:Since this role involves working under pressure, share examples in your application where you've successfully managed stressful situations. We love to see how you keep calm and collected!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on the path to joining our fantastic team.
How to prepare for a job interview at Govia Thameslink Railway
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've gone above and beyond for customers in the past. This role is all about making customers feel valued, so showing your passion for service will definitely impress.
✨Demonstrate Calmness Under Pressure
Since the job can be demanding, think of situations where you had to stay calm under pressure. Prepare a couple of stories that highlight your ability to handle stressful situations while maintaining professionalism. This will show that you're ready for the challenges of the role.
✨Show Flexibility and Adaptability
The role requires a flexible approach, so be prepared to discuss times when you've adapted to change or taken on new responsibilities. Highlighting your willingness to adjust to different situations will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.
