At a Glance
- Tasks: Lead the transformation of customer experience across the UK's largest rail networks.
- Company: Govia Thameslink Railway, a leader in rail service innovation.
- Benefits: Competitive salary, career development, and the chance to impact millions.
- Other info: Fast-paced environment with opportunities for significant impact.
- Why this job: Shape industry-leading customer journeys and enhance service quality.
- Qualifications: Experience in customer experience strategy and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Govia Thameslink Railway is seeking a forward-thinking Head of Customer Experience to lead the transformation of customer experience across the UK's largest rail networks. This role will shape an industry-leading customer journey and strengthen service quality.
You will develop strategies, enhance the customer experience, and ensure accessibility in a fast-paced environment. Join us to make a visible impact on millions of customer journeys.
Head of Customer Experience & Journey Transformation in London employer: Govia Thameslink Railway
Govia Thameslink Railway is an exceptional employer that prioritises innovation and customer satisfaction, offering a dynamic work culture where your ideas can shape the future of rail travel. With a strong commitment to employee development and a focus on enhancing customer journeys, you will find ample opportunities for growth and collaboration in a supportive environment. Join us in making a meaningful impact on millions of journeys across the UK.
