At a Glance
- Tasks: Lead and manage a team of drivers, ensuring safety and performance standards.
- Company: Join Greater Thameslink Railway, the UK's largest rail operator.
- Benefits: Enjoy competitive salary, free travel, and career development opportunities.
- Other info: Diverse and inclusive workplace with endless career pathways.
- Why this job: Make a real impact on customer journeys while growing your career.
- Qualifications: Experience in people management and a passion for safety and service.
The predicted salary is between 29250 - 35750 £ per year.
Get your career on track with a team where you can grow, belong and make an impact from day one.
Greater Thameslink Railway (GTR) is the UK's largest rail operator, connecting millions of people across the country through Southern, Thameslink, Great Northern and Gatwick Express services. With 239 managed stations and a network that supports commuters, businesses and communities every day. We are driven by our purpose to deliver safe, reliable and customer focused journeys while making a positive impact on the communities we serve.
At the heart of our work is Creating Great Journeys, a vision that reflects our commitment to improving experiences for passengers, supporting local communities and investing in the future of rail. We actively engage with and support the diverse communities across our network, while also developing future talent to ensure a sustainable and thriving railway for years to come. Our people are central to everything we do, and we are committed to creating an environment where colleagues can grow, contribute and feel proud of the work they do.
At GTR, your career isn't just another job; it is a journey where the destinations are endless. We are committed to career development and progression, offering clear pathways to help you steer your future. Because the railway connects vibrant and diverse towns and cities, we believe our workforce should reflect the communities we serve. We actively invest in future talent from all backgrounds to bring fresh perspective to our industry.
Our commitment to DEI: At GTR, we are dedicated to fostering a diverse and inclusive workplace. We recognise that this is best achieved through a workforce that reflects the diversity of the communities we serve. Our goal is to build a culture where we attract, develop and retain talent that is truly representative, where all colleagues can thrive and be themselves at work, where everyone feels welcome, valued and safe.
What You'll Do
As a Driver Manager, you'll lead and manage a designated group of drivers, ensuring the highest standards of safety, performance, and customer service are consistently delivered. You'll be a visible, trusted, and respected leader—someone who motivates, supports, and challenges their team to perform at their best. This is a hands-on leadership role where people management, safety leadership, and operational excellence come together to deliver outstanding service to our customers.
Key Responsibilities include:
- Maintain effective control of driver safety performance, using chain of care and performance management processes.
- Conduct regular briefings and performance reviews, ensuring standards and targets are met.
- Review accident and incident trends with drivers, taking action where required.
- Implement recommendations arising from investigations and inquiries within your remit.
- Work collaboratively with Network Rail and enforcing authorities during formal investigations.
- Support Competence Development Managers to maintain and develop driver competence, including route and traction knowledge.
- Provide on-call cover as part of a rota, acting as first line response when required.
What You'll Bring
- A confident, credible people manager with experience in a safety-critical or operational environment.
- Passionate about coaching, engagement, and performance improvement.
- Calm under pressure, fair in your approach, and confident handling complex people matters.
- Committed to delivering excellent customer service through strong leadership and high standards.
- Creating a first-class customer service culture that raises professionalism and enhances the on-board experience.
- Driving employee engagement and performance, ensuring fair, consistent application of attendance, performance, disciplinary, and grievance procedures.
- Leading a high-performing, customer-focused driver team that delivers safe, reliable, and revenue-maximising services.
- Using data, insight, and risk-based decision making to continuously improve safety, performance, and customer outcomes.
What We Can Offer You
At GTR, we are committed to supporting our colleagues both professionally and personally. In return for your skills and dedication, we offer a competitive benefits package including:
- Final salary pension
- Free travel on GTR and sister groups for you and your family
- 75% off travel on other train operating companies for you, and leisure for your family
- Discounted Oyster Card
- Family-friendly policies, including maternity, paternity, adoption, and shared parental leave
- Access to StarHub – our employee benefits platform offering discounts with a wide range of retailers and services
- Career development and progression opportunities across the UK's largest rail networks
- The opportunity to make a real difference to millions of customer journeys every year.
Recruitment Process and Timelines
We aim to provide a fair, transparent and engaging recruitment experience. This is what you can expect from our process:
- Application window: Submit your application before the advertised closing date
- Screening and shortlisting: Applications are reviewed following the closing date. This stage may include online assessments or testing, depending on the role
- Assessment: Depending on the role, you may undertake an assessment (or set of assessments)
- Interview process: A two-stage interview process using competency-based questions to assess your skills, experience and alignment with our values
- Offer: Once successful, you will be given a verbal conditional offer which is based on a clear DBS check and medical. We will also ask you to provide your Right to Work document(s) at this stage
- Contract: Your contract and formal offer letter will be issued once a start date has been agreed
- Induction: Your first week of employment will be at our East Croydon location where you'll undertake your induction and receive your IT equipment before you meet your team and get stuck into your new role.
We will keep candidates informed throughout the process and aim to complete hiring decisions in a timely manner. Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback at the application stage. Please note that we reserve the right to close this vacancy earlier than the advertised closing date if we receive a high volume of suitable applications.
Driver Manager (3673) in London employer: Govia Thameslink Railway
Govia Thameslink Railway is an exceptional employer, offering a dynamic work environment where customer service excellence is at the forefront. With opportunities for training and apprenticeships, employees can grow their skills while enjoying a supportive culture that values teamwork and proactive service. Located in a vibrant area, our stations provide a unique chance to engage with the community and make a real difference in people's travel experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Driver Manager (3673) in London
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Govia Thameslink Railway.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Govia Thameslink Railway. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Driver Manager (3673) in London
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Govia Thameslink Railway, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Govia Thameslink Railway and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Govia Thameslink Railway. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Govia Thameslink Railway
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Govia Thameslink Railway.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Govia Thameslink Railway.
