Ancillary Business Development Manager in London

Ancillary Business Development Manager (3605)

Location: Hybrid
Reporting to: Head of Ancillary Revenue

Shape the Future ofCommercial Growth at GTR

Are you a commercially driven business development professional with a track record of turning ideas into revenue-generating opportunities?

At GTR, we're looking for an ambitious and innovative Ancillary Business Development

Manager to help unlock the commercial potential of one of the UK's largest station estates. This is a unique opportunity to identify new revenue streams, transform underutilised spaces, and deliver innovative commercial solutions that enhance the customer experience while driving sustainable business growth from station assets.

About the Role

As our Ancillary Business Development Manager, you will be accountable for delivering incremental ancillary revenue growth through the development and implementation of new ancillary income opportunities, including station and car park space utilisation, retail concepts, vending, digital media, activations and emerging commercial formats.

You will lead the development of new revenue-generating initiatives across the GTR estate, from concept and business case through to implementation and performance monitoring. The role offers the opportunity to shape the future of our ancillary revenue portfolio by identifying innovative ways to utilise station spaces, improve customer provision and create commercial value.

Working closely with internal stakeholders, Network Rail, industry partners and suppliers, you will develop commercially viable opportunities that deliver measurable financial returns while supporting our wider strategic objectives.

What you'll be doing

• Developing and delivering a pipeline of commercially viable ancillary revenue opportunities aligned to business objectives.
• Creating robust business cases, financial models and investment proposals to secure approval and funding.
• Identifying new revenue opportunities across station retail, vending, digital media, experiential marketing, customer services and emerging commercial formats.
• Unlocking the commercial potential of station concourses, forecourts, arches, vacant units and other underutilised assets.
• Leading commercial negotiations and acting as business owner for new development projects.
• Building effective relationships across GTR, Network Rail, TOCs, suppliers and industry partners to deliver innovative commercial solutions.
• Monitoring performance, measuring return on investment and driving continuous improvement across new initiatives.

What we're looking lor

We're looking for a commercially astute individual who combines strategic thinking with the ability to deliver results.

You will bring:

• Significant experience in business development, commercial development, revenue growth, asset optimisation or property income generation.
• A proven track record of identifying and delivering opportunities that generate measurable financial returns.
• Strong financial modelling, investment appraisal and business case development skills.
• Excellent commercial negotiation and stakeholder management capabilities.
• The ability to influence stakeholders, manage competing priorities and work effectively within a regulated environment.
• A passion for innovation and identifying new ways to create commercial value.

Ancillary revenue plays a critical role in supporting GTR's long-term financial sustainability. This role offers the opportunity to make a tangible impact on the future of our commercial estate by developing new sources of income, enhancing customer experience and delivering innovative solutions at scale.

You'll join acollaborative and forward-thinking team where your ideas, commercial expertise and entrepreneurial mindset can directly influence growth the UK's biggest Train Operating Company.

“I’m a Thameslink passenger host and team leader based at Luton station and I’m currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age – I left school over 60 years ago without any qualifications! It’s been hard to get back into the routine of learning again.”

“It was my brother’s suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually – this is exactly where I’m meant to be. I’m part of a great team and the on-board department as a whole are brilliant to work with. I feel at home here.”

Tonderai Matizha-Johnson
Area Operations Manager

“When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn’t even mind it was based 250 miles away from where I lived.”

“Working for GTR is very rewarding and fulfilling. You really feel like you're making a difference to customers, no matter what role you're in as at the end of the day they're the heart of our business. I’ve had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here.”

“If you’ve always had an interest in rail, or maybe you’re just curious to find out what working in the railway might look like, GTR is the operator to go for. Not many companies do an official work experience program and this unique opportunity will give you a good grounding with varied activities to help you find the best place in the railway for you. It certainly did it for me.”

Nathaniel Owen
Station Manager

“I work as part of the Fleet Infrastructure team, which means ensuring our 18 Engineering locations operate safely and efficiently. We oversee all building and track maintenance works as well as various minor and major projects across the network.”

“I started in a small ticket office back in 1996 and have continued to work my way up ever since. A previous manager told me about a job he’d seen advertised for a trainer. ’d never considered a job in HR or mentoring before then, but he said I’d be perfect for it and I haven’t looked back since!”

Zoey Hudson
Head of Talent, Diversity and Inclusion

“Since April, I’ve helped to support our Kickstart Scheme. It’s been a really rewarding process to be part of because I know first‑hand how tough it can be to find work once you’re out of it.”

“I love the freedom that comes with being a train driver. Obviously, there are rules and regulations to follow as well as duties and commitments to carry out, but in a way, you’re sort of your own boss, which is nice.”

“I’m a Thameslink passenger host and team leader based at Luton station and I’m currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age – I left school over 60 years ago without any qualifications! It’s been hard to get back into the routine of learning again.”

“It was my brother’s suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually – this is exactly where I’m meant to be. I’m part of a great team and the on-board department as a whole are brilliant to work with. I feel at home here.”

Tonderai Matizha-Johnson
Area Operations Manager

“When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn’t even mind it was based 250 miles away from where I lived.”

“Working for GTR is very rewarding and fulfilling. You really feel like you're making a difference to customers, no matter what role you're in as at the end of the day they're the heart of our business. I’ve had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here.”

“If you’ve always had an interest in rail, or maybe you’re just curious to find out what working in the railway might look like, GTR is the operator to go for. Not many companies do an official work experience program and this unique opportunity will give you a good grounding with varied activities to help you find the best place in the railway for you. It certainly did it for me.”

Nathaniel Owen
Station Manager

“I work as part of the Fleet Infrastructure team, which means ensuring our 18 Engineering locations operate safely and efficiently. We oversee all building and track maintenance works as well as various minor and major projects across the network.”

“I started in a small ticket office back in 1996 and have continued to work my way up ever since. A previous manager told me about a job he’d seen advertised for a trainer. ’d never considered a job in HR or mentoring before then, but he said I’d be perfect for it and I haven’t looked back since!”

Zoey Hudson
Head of Talent, Diversity and Inclusion

“Since April, I’ve helped to support our Kickstart Scheme. It’s been a really rewarding process to be part of because I know first‑hand how tough it can be to find work once you’re out of it.”

“I love the freedom that comes with being a train driver. Obviously, there are rules and regulations to follow as well as duties and commitments to carry out, but in a way, you’re sort of your own boss, which is nice.”

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