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- Tasks: Deliver exceptional customer service and ensure a safe station environment.
- Company: Regional transport company with a focus on community and customer care.
- Benefits: Enjoy free travel on the network and a pension scheme.
- Why this job: Join a dynamic team and make a difference in your local community.
- Qualifications: Must live locally, have transport, and a passion for customer service.
- Other info: Part-time role with approximately 20 hours per week.
The predicted salary is between 12 - 15 £ per hour.
A regional transport company is looking for a Platform Customer Assistant in Littlehampton. This part-time role offers approximately 20 hours per week, focusing on delivering exceptional customer service while ensuring a safe station environment.
Responsibilities include:
- Providing information
- Participating in train operations
- Promoting travel benefits
Applicants must live locally and have transport for shift work. A passion for customer service and effective communication are essential.
The position includes benefits such as free travel on the network and a pension scheme.
Platform Customer Assistant - Part-Time, Free Travel in Littlehampton employer: Govia Thameslink Railway
Contact Detail:
Govia Thameslink Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform Customer Assistant - Part-Time, Free Travel in Littlehampton
✨Tip Number 1
Get to know the company! Research the regional transport company and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being a Platform Customer Assistant.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of scenarios where you can demonstrate your communication skills. Role-play with a friend or family member to get comfortable with common customer interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider tips about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. This not only streamlines the process but also shows your commitment to joining our team as a Platform Customer Assistant.
We think you need these skills to ace Platform Customer Assistant - Part-Time, Free Travel in Littlehampton
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping others. Share any experiences where you’ve gone above and beyond for customers, as this will resonate with our focus on exceptional service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Platform Customer Assistant. Mention specific examples that relate to the responsibilities outlined in the job description.
Keep It Clear and Concise: We appreciate straightforward communication! Keep your application clear and to the point. Avoid jargon and ensure your key points stand out, making it easy for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures we receive all your details correctly and helps us process your application smoothly. Plus, it’s super easy!
How to prepare for a job interview at Govia Thameslink Railway
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about examples from your past experiences where you went above and beyond for a customer. This role is all about delivering exceptional service, so be ready to showcase your passion for helping others.
✨Familiarise Yourself with the Company
Do a bit of research on the regional transport company. Understand their values, mission, and any recent news. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle various situations, like dealing with an upset passenger or providing information during a delay. Practising these scenarios can help you respond confidently and demonstrate your problem-solving skills.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows respect for the interviewer's time and indicates that you take the opportunity seriously. Plus, looking the part can boost your confidence!