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For Companies At a Glance
- Tasks: Deliver outstanding customer service and ensure a safe station environment.
- Company: Join a dynamic team in the transport industry.
- Benefits: Enjoy free travel, discounts, and ongoing training opportunities.
- Why this job: Be the face of customer experience and make a real difference.
- Qualifications: Passion for customer service and effective communication skills required.
- Other info: Part-time role with flexible hours and great career progression.
The predicted salary is between 14400 - 15500 £ per year.
£14,400 rising to £15,500 approx (or FTE at £27,400)
Key Info
- Role: Platform Customer Assistant
- Location: Littlehampton (West Sussex)
- Contract: PART TIME, averaging 20 hours per week
- Initial Training Period: Full Time until complete, minimum 4 weeks
- Roster: LIT: 7 day coverage between 10:00 and 02:45 (10:00 - 16:00 / 19:30 - 02:30) approx times
Are you passionate about delivering outstanding customer service? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day! Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.
Responsibilities
- Providing the highest possible standard of advice, information and service to our customers
- Participating in the safe running of trains and a safe station environment by complying with procedures
- Promoting all relevant marketing literature and useful information
Due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available. All roles may involve standing for long periods of time, working weekends and bank holidays. Platform based roles are safety critical due to the direct involvement with the operational railway.
Experience / Skills
- A proactive customer approach coupled with passion and ability to support the team.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Live in the local area to be able to get to and work and home.
- Able to make decisions in a customer focused manner and carry out instructions effectively.
Benefits
In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
We reserve the right to remove this posting earlier than advertised should suitable candidates be appointed.
Customer Service Assistant - Platform Assistant, Part Time (LIT) (3478) in Littlehampton employer: Govia Thameslink Railway
Contact Detail:
Govia Thameslink Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Platform Assistant, Part Time (LIT) (3478) in Littlehampton
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing scenarios with friends or family. This will help you feel more confident and ready to tackle any situation that comes your way.
✨Tip Number 3
Be proactive during your interview! Ask questions about the team and how they handle customer challenges. This shows you’re not just interested in the job, but also in being a valuable part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Assistant - Platform Assistant, Part Time (LIT) (3478) in Littlehampton
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering outstanding customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – we love to see that proactive approach!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your experience and skills easily, so make sure you highlight the most relevant bits without waffling on.
Tailor Your Application: Make sure to customise your application to fit the role of Platform Customer Assistant. Mention your ability to work in a safety-critical environment and your experience with managing customers effectively, especially in challenging situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our team at StudySmarter!
How to prepare for a job interview at Govia Thameslink Railway
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think about times you've gone above and beyond for a customer, especially in tricky situations. Be ready to share these examples, as they’ll show your passion for delivering outstanding service.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties of a Platform Customer Assistant. This includes being visible, anticipating customer needs, and ensuring safety. Knowing the ins and outs of the role will help you answer questions confidently and demonstrate your enthusiasm for the position.
✨Show Off Your Communication Skills
As an effective communicator, you need to showcase this during the interview. Practice clear and concise answers, and don’t hesitate to ask questions if you need clarification. This will not only highlight your communication skills but also your proactive approach.
✨Be Ready for Shift Work
Since the role involves various shifts, be prepared to discuss your availability. Mention your local transport options and how you plan to manage the shift timings. This shows that you’re serious about the job and can handle the demands of the schedule.