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- Tasks: Deliver outstanding customer service and assist passengers with tickets at the station.
- Company: Join a dynamic team in a vital customer-facing role.
- Benefits: Enjoy free travel, great discounts, and ongoing training opportunities.
- Why this job: Be the first and last smile for customers on their journey.
- Qualifications: Passion for customer service and effective communication skills required.
- Other info: Flexible shifts with opportunities for learning and career progression.
The predicted salary is between 25300 - 27400 £ per year.
£25,300 rising to £27,400 (+ Regional Allowance + Sundays)
Contract: Full Time, averaging 35 hours per week.
Roster: Earlies & Lates (covering between 05:30 and 01:00 approx).
Overview
Are you passionate about delivering outstanding customer service? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day. Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.
Responsibilities
- Assisting passengers with tickets, including checking them, general advice and ensuring the gates work.
- Providing the highest possible standard of advice, information and service to our customers.
- Delivering a safe, attractive retail station environment, with general cleaning and de-icing.
- Participating in the safe running of trains and a safe station environment by complying with procedures.
- Promoting all relevant marketing literature and useful information.
- Due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.
- This role will involve standing for long periods of time, working weekends and bank holidays.
Experience & Skills
- Proactive customer approach coupled with passion and ability to support the team.
- Exceptional levels of customer service, each and every time – you will be a role model for others.
- Demonstrable experience of managing customers effectively in difficult environments.
- Effective communicator and able to demonstrate this both through your application and assessments.
- Live in the local area to be able to get to and work and home.
- Able to make decisions in a customer focused manner and carry out instructions effectively.
Benefits
In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraging. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate Oyster card, up to 75% off travel on other TOCs, final salary pension and much more.
Customer Service Assistant - Gates (LHD) (3480) in Leatherhead employer: Govia Thameslink Railway
Contact Detail:
Govia Thameslink Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Gates (LHD) (3480) in Leatherhead
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle difficult situations or questions from customers. Role-playing with a friend can really help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Assistant - Gates (LHD) (3480) in Leatherhead
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering outstanding customer service in your application. We want to see how you can make our customers' journeys memorable, so share any relevant experiences that showcase your proactive approach!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. This helps us understand how you fit into our team!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your previous experiences align with the responsibilities listed in the job description. We love seeing candidates who take the time to connect their background to what we’re looking for!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Govia Thameslink Railway
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to share examples of how you've gone above and beyond for customers in the past. This role is all about making a positive impact, so show them you understand what that means!
✨Demonstrate Your Local Knowledge
Since the job requires you to live in the local area, be prepared to discuss your familiarity with the station and its services. Mention any personal experiences or insights that could help you connect with customers and enhance their journey.
✨Showcase Your Communication Skills
Effective communication is crucial in this role. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling various situations.
✨Prepare for Shift Work Questions
Given the shift patterns, be ready to discuss your availability and how you plan to manage your schedule. Highlight your flexibility and commitment to being punctual, especially since transport may not always be available at odd hours.