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- Tasks: Assist passengers with tickets and maintain a safe, clean station environment.
- Company: Leading transport service provider in the UK with a focus on customer service.
- Benefits: Competitive pay, free travel on our network, training, and a final salary pension.
- Why this job: Join a dynamic team and make a difference in passenger experiences every day.
- Qualifications: Proactive customer approach and experience in managing customer relations.
- Other info: Full-time position with opportunities for growth in the transport industry.
The predicted salary is between 24000 - 36000 £ per year.
A leading transport service provider in the United Kingdom seeks a Gateline Assistant in Lancing. The role emphasizes exceptional customer service, requiring you to assist passengers with tickets and ensure a safe and clean station environment.
Ideal candidates will have a proactive customer approach and experience in managing customer relations effectively. This full-time position offers competitive pay, training, and industry benefits, including free travel on our network as well as a final salary pension.
Rail Gateline Customer Service Agent in Lancing employer: Govia Thameslink Railway
Contact Detail:
Govia Thameslink Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Gateline Customer Service Agent in Lancing
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about their service and customers.
✨Tip Number 2
Practice your customer service scenarios. Think about how you’d handle different situations with passengers. We all know that a proactive approach is key, so be ready to demonstrate your skills in real-time during the interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in customer-facing roles. Make sure you look smart and professional when you show up for your interview – it shows you take the opportunity seriously.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love seeing candidates who are keen!
We think you need these skills to ace Rail Gateline Customer Service Agent in Lancing
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience you have in customer service. We want to see how you've gone above and beyond to help customers, as this role is all about providing exceptional support.
Be Proactive in Your Approach: In your written application, demonstrate your proactive attitude. Share examples of how you've taken initiative in past roles, especially when it comes to managing customer relations. This will show us that you're ready to tackle challenges head-on!
Keep It Clean and Clear: Just like we maintain a clean station environment, your application should be tidy and easy to read. Use clear language, avoid jargon, and make sure your points are concise. A well-structured application speaks volumes about your attention to detail.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly, and it ensures you’re considered for the role without any hiccups. Plus, it’s super easy to do!
How to prepare for a job interview at Govia Thameslink Railway
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you use to ensure a positive experience for customers.
✨Familiarise Yourself with the Role
Take some time to understand what a Rail Gateline Customer Service Agent does. Research the company’s values and how they prioritise customer service, so you can align your answers with their expectations during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples where you’ve successfully managed customer relations or resolved conflicts, and be ready to explain your thought process.
✨Show Enthusiasm for the Role
Let your passion for customer service shine through. Express why you want to work in this role and how you can contribute to creating a safe and welcoming environment for passengers at the station.
