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- Tasks: Deliver outstanding customer service and assist passengers with tickets at the station.
- Company: Join a leading railway company with a focus on customer satisfaction.
- Benefits: Enjoy competitive salary, free travel, and ongoing training opportunities.
- Why this job: Be the face of our service and make a real difference in customers' journeys.
- Qualifications: Passion for customer service and ability to communicate effectively.
- Other info: Dynamic work environment with great career progression and supportive team.
The predicted salary is between 21300 - 22600 £ per year.
£25,300 rising to £26,900 + Regional Allowance + Sundays
Contract: Full Time, averaging 35 hours per week + Sundays
Roster: LAC - Earlies & Lates covering between 05:00 - 23:00 (approx times)
Are you passionate about delivering outstanding customer service? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day!
Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. As a Gateline Assistant you can do just that. You are responsible for:
- Assisting passengers with tickets, including checking them, general advice and making sure the gates work.
- Providing the highest possible standard of advice, information and service to our customers.
- Delivering a safe, attractive retail station environment, with general cleaning, de-icing.
- Participating in the safe running of trains and a safe station environment by complying with procedures.
- Promoting all relevant marketing literature and useful information.
Due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available. This role will involve standing for long periods of time, working weekends and bank holidays.
Experience / Skills
- A proactive customer approach coupled with passion and ability to support the team.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Live in the local area to be able to get to and work and home.
- Able to make decisions in a customer focused manner and carry out instructions effectively.
In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
Customer Service Assistant - Gates (LAC) (3315) in Lancing employer: Govia Thameslink Railway
Contact Detail:
Govia Thameslink Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Gates (LAC) (3315) in Lancing
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. We want to hear those stories when you chat with us!
✨Tip Number 3
Be ready to showcase your communication skills. Whether it’s in person or over the phone, clear and friendly communication is key. Show us you can handle tough situations with ease!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank you email can make a big difference. It shows you’re keen and professional, which we love to see!
We think you need these skills to ace Customer Service Assistant - Gates (LAC) (3315) in Lancing
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how you can make our customers' day better, so share any relevant experiences that highlight your proactive approach and ability to handle tough situations.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Make sure your skills and experiences are easy to spot, as we want to quickly understand why you’d be a great fit for the role!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor it to the Customer Service Assistant role. Mention specific responsibilities from the job description and explain how your background aligns with them. This shows us you’re genuinely interested in the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Govia Thameslink Railway
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what exceptional service looks like and be ready to share examples of how you've provided it in the past. This role is all about making customers' days better, so show that you get it!
✨Demonstrate Proactivity
In your interview, highlight times when you've anticipated customer needs or gone above and beyond to help someone. This proactive approach is crucial for a Customer Service Assistant, so make sure to have specific stories ready to illustrate your point.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with answering questions about your experience and skills.
✨Show Enthusiasm for the Role
Let your passion for customer service shine through during the interview. Talk about why you want to work in this position and how you can contribute to creating a positive environment for customers. A genuine enthusiasm can set you apart from other candidates!
