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- Tasks: Deliver top-notch customer service and ensure safety at the station.
- Company: Leading railway operator with a focus on customer satisfaction.
- Benefits: Free travel, pension plan, and career progression opportunities.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong customer service skills and local residency for shift management.
- Other info: Full-time role with varied shifts in a rewarding work environment.
The predicted salary is between 24000 - 36000 £ per year.
A leading railway operator is seeking a Platform Assistant in Horsham to deliver exceptional customer service and ensure safety at the station. This full-time role involves working varied shifts, providing information to customers, and promoting services.
Ideal candidates will have strong customer service skills and live locally to manage shift requirements.
Benefits include free travel, a pension plan, and career progression opportunities, ensuring a rewarding experience in a dynamic work environment.
Platform Assistant: 24/7 Customer Service & Travel Perks in Horsham employer: Govia Thameslink Railway
Contact Detail:
Govia Thameslink Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform Assistant: 24/7 Customer Service & Travel Perks in Horsham
✨Tip Number 1
Get to know the company! Research the railway operator and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of scenarios where you can demonstrate your ability to handle difficult situations or provide helpful information. Role-playing with a friend can be super useful!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows that you're proactive. Plus, keep an eye on our site for any updates or new opportunities that might pop up!
We think you need these skills to ace Platform Assistant: 24/7 Customer Service & Travel Perks in Horsham
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the Platform Assistant role. Mention why you’re excited about working with us and how your local knowledge can benefit our customers.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Govia Thameslink Railway
✨Know the Company Inside Out
Before your interview, do some research on the railway operator. Understand their values, services, and recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you resolved issues or went above and beyond for a customer. This is crucial for a Platform Assistant role!
✨Be Ready for Shift Work Questions
Since this role involves varied shifts, be prepared to discuss your availability and how you manage work-life balance. Highlight your flexibility and willingness to adapt to different schedules.
✨Emphasise Safety Awareness
Safety is key in this position. Be ready to talk about how you prioritise safety in your previous roles. Share any relevant training or experiences that demonstrate your commitment to maintaining a safe environment for customers.
