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For Companies At a Glance
- Tasks: Deliver outstanding customer service and support our customers on their journey.
- Company: Join a dynamic team in the transport industry with a focus on customer satisfaction.
- Benefits: Competitive salary, free travel, and extensive training opportunities.
- Why this job: Be the face of our service and make a real difference in customers' experiences.
- Qualifications: Passion for customer service and effective communication skills required.
- Other info: Enjoy a varied work schedule with opportunities for learning and progression.
The predicted salary is between 25300 - 28200 £ per year.
Overview
£25,300 rising to £28,200 + Regional Allowance + Sundays
Role: Platform Assistant
Location: Horsham
Contract: Full Time, averaging 35 hours per week + rostered Sundays
Roster: Earlies, Lates & Nights - 24 hour coverage
Are you passionate about delivering outstanding customer service? Do you enjoy helping people? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day!
Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. As a Platform Assistant you can do just that. You are responsible for:
- Providing the highest possible standard of advice, information and service to our customers
- Delivering a safe, attractive retail station environment
- Participating in the safe running of trains and a safe station environment by complying with procedures
- Promoting all relevant marketing literature and useful information
These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available. All roles may involve standing for long periods of time, working weekends and bank holidays. Platform based roles are safety critical due to the direct involvement with the operational railway.
Experience / Skills
- A proactive customer approach coupled with passion and ability to support the team.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Live in the local area to be able to get to and work and home.
- Able to make decisions in a customer focused manner and carry out instructions effectively.
In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
Customer Service Assistant - Platform (HRH) (3391) in Horsham employer: Govia Thameslink Railway
Contact Detail:
Govia Thameslink Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Platform (HRH) (3391) in Horsham
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, it’s crucial to demonstrate your ability to communicate effectively. Role-play common customer scenarios with a friend to build confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a difficult situation into a positive outcome. This will highlight your proactive customer approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest roles and updates directly from us, making your job search smoother.
We think you need these skills to ace Customer Service Assistant - Platform (HRH) (3391) in Horsham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping people shine through. We want to see how much you care about delivering outstanding customer service, so share any relevant experiences that highlight this passion.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit for the role.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your experience in managing customers effectively and your ability to communicate well, as these are key skills we’re looking for in a Platform Assistant.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Govia Thameslink Railway
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Platform Assistant. Familiarise yourself with customer service principles and safety protocols relevant to the role. This will help you demonstrate your passion for delivering outstanding service and your ability to anticipate customer needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed difficult customer situations. Highlight your proactive approach and how you’ve gone above and beyond to ensure customer satisfaction. This will show that you’re not just capable but also passionate about helping people.
✨Communicate Effectively
Practice clear and concise communication. During the interview, be sure to articulate your thoughts well and listen actively to the interviewer. This is crucial as the role requires effective communication with customers and team members alike.
✨Demonstrate Local Knowledge
Since the role requires you to live in the local area, be prepared to discuss your familiarity with the station and its services. Mention any transport options you have and how you plan to manage your shifts effectively. This shows your commitment and readiness for the role.
