At a Glance
- Tasks: Deliver outstanding customer service and ensure safety on trains and at stations.
- Company: Join a leading railway company committed to customer satisfaction.
- Benefits: Free travel, discounts, pension scheme, and ongoing training.
- Other info: Flexible shifts with opportunities for career progression.
- Why this job: Shape the future of rail travel while developing your skills in a dynamic environment.
- Qualifications: Passion for customer service and ability to handle challenging situations.
The predicted salary is between 24000 - 28000 £ per year.
Do you have a passion for customer service? Let's shape the railway together and develop your skillset! We are looking for talented individuals who are passionate about delivering outstanding customer service. As a Passenger Host, you are a key member of staff whose responsibility is to provide a high level of information to our customers as well as a feeling of safety, security and well-being whilst protecting the revenue of GTR.
Your duties as a Passenger Host fall into three main categories – revenue protection, customer service and security. You will carry out your duties in a professional manner ensuring that customers are in possession of a valid ticket by undertaking station and on train ticket examinations at various locations and take the necessary action to deal with those individuals without valid tickets. You will be working alongside any contracted security officers, PCSO's, REO's or BTP at stations or on trains enhancing employee and customer safety. Passenger Hosts work on a shift-basis covering unsocial and irregular hours, including weekends. Due to the shift times, you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.
Experience / Skills / Requirements
- A proactive approach coupled with passion and ability to support and develop your team
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow
- Demonstrable experience of managing customers effectively in difficult environments
- You must be able to demonstrate a high level of numerical ability
- An effective communicator and must be able to demonstrate this both through your application and or assessments
- Confidence to make decisions in a customer focused manner and carry out instructions effectively
In return, you’ll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You’ll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include:
- Free travel on our network
- Privilege rate oyster card
- Up to 75% off travel on other TOCs (train operating companies)
- Final salary pension
- And much more
Passenger Host - Hitchin (3557) employer: Govia Thameslink Railway
As a Passenger Host at GTR in Hitchin, you will be part of a dynamic team dedicated to delivering exceptional customer service while ensuring safety and security on the railway. Our supportive work culture fosters personal and professional growth, with comprehensive training and a variety of benefits including free travel on our network and significant discounts on other train services. Join us to make a meaningful impact in the community while enjoying a rewarding career in an exciting environment.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Host - Hitchin (3557)
✨Tip Number 1
Get to know the company! Research GTR and their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being a Passenger Host.
✨Tip Number 2
Practice your communication skills! As a Passenger Host, you'll need to be an effective communicator. Try role-playing scenarios with friends or family to get comfortable handling different customer situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team and ready to contribute to outstanding customer service.
We think you need these skills to ace Passenger Host - Hitchin (3557)
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond to help customers in the past, so share those stories that showcase your dedication!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the Passenger Host role.
Demonstrate Your Problem-Solving Skills:We’re looking for individuals who can handle tricky situations with ease. Use your application to give examples of how you've effectively managed difficult customer interactions or resolved issues in the past.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Govia Thameslink Railway
✨Know Your Customer Service Basics
Brush up on the fundamentals of exceptional customer service. Be ready to share examples of how you've handled difficult situations in the past, showcasing your ability to remain calm and professional while ensuring customer satisfaction.
✨Demonstrate Your Numerical Skills
Since the role requires a high level of numerical ability, prepare to discuss any relevant experience you have with ticket examinations or handling cash. You might even want to practice some basic calculations to show you're confident in this area during the interview.
✨Showcase Your Communication Skills
Effective communication is key for a Passenger Host. Think about how you can demonstrate your communication skills through your answers. Use clear, concise language and be prepared to engage in role-play scenarios that may come up during the interview.
✨Be Ready for Shift Work Questions
Since the job involves working unsocial hours, be prepared to discuss your availability and how you plan to manage your schedule. Highlight your local knowledge and transport options to reassure them that you can reliably make it to your shifts.
