At a Glance
- Tasks: Deliver outstanding customer service and ensure safety on trains and at stations.
- Company: Join a leading transport company dedicated to customer satisfaction.
- Benefits: Free travel, discounts, pension scheme, and opportunities for career progression.
- Other info: Flexible shifts with a dynamic work environment and great team culture.
- Why this job: Be the first point of contact for customers and make their journey memorable.
- Qualifications: Strong communication skills and ability to work under pressure.
The predicted salary is between 30000 - 40000 £ per year.
Do you have a passion for customer service? We are currently looking for talented individuals who are passionate about delivering outstanding customer service. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers' day. Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.
As a RCO/Gateline Assistant, you will be a key member of staff whose role in the station and on-train environment, including the customer's journey, is of prime importance. You will be expected to provide a higher than expected level of information, as well as a feeling of safety, security, wellbeing and protecting the revenue of GTR. You will provide a warm greeting to customers in a polite and professional manner at all times.
Your duties fall into four main categories:
- Revenue protection – prevent fare evasion and protect revenue streams.
- Customer service – assist and guide passengers.
- Security – ensure safety and compliance.
- Information provision – give accurate travel information.
We require individuals who can work clearly and accurately under pressure, think logically, literally and creatively. The following qualities are essential:
- High standards of honesty and integrity.
- Ability to remain calm under pressure.
- Flexible and willing to adapt to change.
- Professional behaviour at all times.
These roles cover 24 hour operation. Shift times require you to live in the local area with independent transport to ensure arrival for early shifts, as train services may not be available. All station-based roles may involve standing for long periods and working shifts including weekends, nights and bank holidays.
In return, you'll be rewarded with an interesting and varied work schedule, a culture of learning and progression, great company and industry benefits. Additional benefits include free travel on our network, privilege rate Oyster card, up to 75% off travel on other TOCs, final salary pension and more.
Revenue Control Officer - Hertford North employer: Govia Thameslink Railway
As a Revenue Control Officer at Hertford North, you will join a dynamic team dedicated to delivering exceptional customer service while ensuring safety and revenue protection. Our company fosters a supportive work culture that prioritises employee growth through continuous learning opportunities and offers attractive benefits such as free travel on our network and a final salary pension. With a commitment to professional integrity and a flexible approach to work, we provide a rewarding environment for those looking to make a meaningful impact in the transport sector.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Control Officer - Hertford North
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Govia Thameslink Railway. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Govia Thameslink Railway before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Revenue Control Officer - Hertford North
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Govia Thameslink Railway:Your cover letter is your chance to shine! Tell us why you want to work at Govia Thameslink Railway specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Govia Thameslink Railway!
How to prepare for a job interview at Govia Thameslink Railway
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
