At a Glance
- Tasks: Deliver outstanding customer service and assist customers at the station and ticket office.
- Company: Join a dynamic team at a leading transport service provider.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth.
- Other info: Must live locally and have independent transport for early shifts.
- Why this job: Be the friendly face that makes every customer's journey memorable.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
As a Sales/Station Assistant GPR you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers' day.
Please note this is a multi-functional role, you will both be working on the Platform and on the Ticket Office. Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available.
All stations based roles may involve standing for long periods of time and working shifts including weekends and bank holidays. As a Sales/Station Assistant GPR you must be able to demonstrate a ‘can do' attitude, strong customer focus and excellent communication skills, all with the customer at the forefront.
Working on a shift basis, including weekends, this role is multi-functional and delivers customer service activity across the station including ticket office and platform activities. On a day to day basis you will be in the Ticket Office or on the station dispatching the trains and proactively finding the right ticket for our customers while delivering excellent customer service to new and regular customers.
We have the latest computer based ticketing system which is able to provide any information our customers may need and has direct access to our intranet. You will also be responsible for keeping the station operational and assisting customers where necessary.
Experience / Skills / Requirements- A proactive approach coupled with passion and ability to support and develop your team
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow
- Demonstrable experience of managing customers effectively in difficult environments.
- You must be able to demonstrate a high level of numerical ability.
- Due to the shift times, which will vary, you must live in the local area and have available independent transport.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Confidence to make decisions in a customer focused manner and carry out instructions effectively.
Sales/Station Assistant GPR- Hatfield employer: Govia Thameslink Railway
As a Sales/Station Assistant at our Hatfield location, you will join a dynamic team dedicated to providing exceptional customer service in a fast-paced environment. We pride ourselves on fostering a supportive work culture that encourages personal growth and development, offering flexible shift patterns and opportunities for advancement within the company. With a commitment to employee well-being and a focus on teamwork, we ensure that every member feels valued and empowered to make a difference in our customers' journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Sales/Station Assistant GPR- Hatfield
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk in for your interview, show us that you understand what makes them tick and how you can contribute to that stellar customer experience.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, we want to see you shine in your interactions. Role-play common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to demonstrate your problem-solving skills. Think of examples where you've turned a tough situation into a positive outcome. We love to see candidates who can think on their feet and keep that 'can do' attitude!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in being part of our team. Don’t forget to highlight your local knowledge and transport availability!
We think you need these skills to ace Sales/Station Assistant GPR- Hatfield
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering outstanding customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – we love to see that 'can do' attitude!
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the Sales/Station Assistant role. Mention your ability to handle difficult situations and your strong communication skills, as these are key to making our customers' day.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Govia Thameslink Railway
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think of examples where you've gone above and beyond for a customer, as this role is all about delivering outstanding service. Be ready to share these stories!
✨Familiarise Yourself with the Role
Make sure you understand the multi-functional nature of the Sales/Station Assistant position. Research what working on the platform and in the ticket office entails, and be prepared to discuss how you can handle both areas effectively.
✨Show Off Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly. You might be asked to demonstrate how you'd handle a difficult customer situation, so think through your responses and keep them customer-focused.
✨Be Ready for Shift Work Questions
Given the shift patterns, be prepared to discuss your availability and how you plan to manage transport. Highlight your flexibility and commitment to being punctual, especially for those early shifts!
