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- Tasks: Lead the digital retail channels, enhancing customer experience and driving revenue growth.
- Company: Join a forward-thinking company focused on innovative digital solutions for retail.
- Benefits: Enjoy flexible working options and exciting corporate perks.
- Why this job: Be part of a dynamic team shaping the future of digital retail with cutting-edge technology.
- Qualifications: Experience in digital marketing or retail management is preferred; passion for innovation is key.
- Other info: Opportunity to work with AI technologies and influence customer journeys.
The predicted salary is between 48000 - 72000 £ per year.
Accountable for delivering a best-in-class digital retailing solution, including but not limited to our WebTIS and Apps, that match the new needs and behaviours of customers. Maximise the revenue efficiency of the digital sales channels.
Key Accountabilities:
- Strategic Leadership: Develop and implement a strategic vision for digital retail channels, ensuring alignment with the company's commercial and customer service goals.
- Channel Performance Management: Maximise year-on-year growth as customers migrate from traditional station retail channels to digital ticketing via our own WebTIS and Apps.
- Customer Experience Optimization: Develop new customer-friendly and innovative functionalities/features notably by leveraging technologies (including AI). Develop and manage the product roadmap of the digital retail channels.
- Channel Operational Management: Accountable for ensuring suppliers meet their contractual obligations, KPIs, SLAs and platform uptime to exceed customer expectations.
- Stakeholder Collaboration: Ensure effective working with all suppliers to deliver the customer solutions, via formal service reviews each period and formal agreed actions documented and tracked until closed. Accountable for delivering DfT and RDG programmes of work, for example, Smarter Information, Smarter Journeys (SISJ).
Digital Retail Channels Manager (2801) employer: Govia Thameslink Railway
Contact Detail:
Govia Thameslink Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Retail Channels Manager (2801)
✨Tip Number 1
Familiarise yourself with the latest trends in digital retailing, especially in ticketing solutions. Understanding how platforms like WebTIS and mobile apps are evolving will help you demonstrate your knowledge during discussions.
✨Tip Number 2
Network with professionals in the digital retail space. Attend industry events or webinars to connect with others who work in similar roles. This can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Showcase your experience with customer experience optimisation. Be prepared to discuss specific examples where you've successfully implemented new features or functionalities that improved user engagement and satisfaction.
✨Tip Number 4
Highlight your strategic leadership skills by preparing to discuss how you've previously developed and executed a vision for digital channels. Use metrics to illustrate your impact on channel performance and revenue growth.
We think you need these skills to ace Digital Retail Channels Manager (2801)
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Digital Retail Channels Manager position. Make sure you understand the key accountabilities and how your skills align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in digital retailing, strategic leadership, and customer experience optimisation. Use specific examples that demonstrate your ability to maximise revenue efficiency and manage channel performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital retail channels. Discuss how your previous experiences have prepared you for this role and how you can contribute to the company's goals.
Highlight Technical Skills: Emphasise any technical skills or knowledge you have related to digital platforms, AI technologies, and performance management tools. This will show your capability to develop innovative functionalities and manage product roadmaps effectively.
How to prepare for a job interview at Govia Thameslink Railway
✨Understand the Digital Landscape
Familiarise yourself with the latest trends in digital retailing, especially in ticketing solutions. Be prepared to discuss how you can leverage technologies like AI to enhance customer experience and drive revenue growth.
✨Showcase Strategic Thinking
Demonstrate your ability to develop and implement a strategic vision for digital channels. Prepare examples of past experiences where you've successfully aligned digital initiatives with commercial goals.
✨Highlight Performance Management Skills
Be ready to talk about how you've maximised channel performance in previous roles. Discuss specific metrics you've used to measure success and how you've adapted strategies based on data analysis.
✨Emphasise Collaboration and Stakeholder Management
Illustrate your experience in working with various stakeholders, including suppliers and internal teams. Share examples of how you've facilitated effective communication and collaboration to achieve project goals.
