At a Glance
- Tasks: Investigate and report train delays, ensuring accurate information and coding.
- Company: Join GTR at the Rail Operations Centre in Three Bridges.
- Benefits: Enjoy free travel, health care, and a final salary pension.
- Other info: Flexible shifts with opportunities for career growth and family-friendly policies.
- Why this job: Make a real difference in rail operations while developing your skills.
- Qualifications: Attention to detail and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Rail Operations Centre (ROC Three Bridges) GTR are recruiting a Delay Attribution Assistant based out of our Rail Operating Centre in Three Bridges. Please note: the role requires working early (0600-1400) and late shifts (1400-2200) including weekends and bank holidays.
Job purpose
To ensure the correct investigation, attribution and reporting of train running delay information.
Key success criteria
- Ensure the prime cause of all incidents are correctly described and coded so that no incidents go uninvestigated.
- Ensure all information fields within an incident are correct and displaying all information.
- Adhere to contractual and internal timescales of attribution.
- Ensure that the correct responsible manager is allocated to each incident based on prime cause.
- Identifying patterns and trends and sharing these with the wider function.
Results area
- Adhere to the Delay Attribution Principle and Rules (DAPR).
- Follow the correct attribution processes within the GTR Internal Attribution Policy.
- Communicate effectively with internal and external stakeholders.
- Obtain reports to assist with incident investigations.
What we can offer you
- Final salary pension.
- Health Care.
- Free travel on GTR and sister groups for you and your family.
- 75% off travel on other train operating companies for you, and leisure for your family.
- Discounted Oyster Card.
- GTR offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave - all part of our commitment to family friendly policies.
- StarHub – our great benefits package which, for example, includes discounts with many retailers.
Delay Attribution Assistant (3357) employer: Govia Thameslink Railway
GTR is an exceptional employer, offering a supportive work culture that prioritises employee well-being and growth. Based at our Rail Operating Centre in Three Bridges, you will benefit from a comprehensive benefits package including a final salary pension, health care, and generous travel discounts for you and your family. With a commitment to family-friendly policies and opportunities for professional development, GTR is dedicated to fostering a rewarding and meaningful work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Delay Attribution Assistant (3357)
✨Tip Number 1
Get to know the company! Research GTR and understand their values, especially around delay attribution. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Delay Attribution Assistant, you'll need to effectively communicate with various stakeholders. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be ready to discuss patterns and trends in train delays. Brush up on any relevant data analysis skills you might need, as this will be key in your role. Show us you can think critically about the information!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join the GTR family.
We think you need these skills to ace Delay Attribution Assistant (3357)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Delay Attribution Assistant role. Highlight your relevant experience and skills that match the job description, especially around investigation and reporting of delays.
Show Your Communication Skills:Since effective communication is key in this role, give examples in your application of how you've successfully communicated with stakeholders in the past. This will show us you can handle the internal and external interactions we need.
Be Detail-Oriented:Attention to detail is crucial for this position. In your application, mention any experiences where you’ve had to ensure accuracy in reporting or data entry. This will demonstrate your ability to adhere to the Delay Attribution Principle and Rules.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Govia Thameslink Railway
✨Know Your Delays
Familiarise yourself with common causes of train delays and the Delay Attribution Principle. Being able to discuss specific examples will show your understanding of the role and its importance in the Rail Operations Centre.
✨Master the Processes
Review the GTR Internal Attribution Policy and be prepared to explain how you would follow these processes. Highlighting your attention to detail and ability to adhere to protocols will impress the interviewers.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing how you would report incidents and collaborate with stakeholders.
✨Show Your Analytical Skills
Be ready to discuss how you would identify patterns and trends in delay data. Providing examples of how you've used analytical skills in past roles can demonstrate your capability to contribute to the team.
