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- Tasks: Deliver outstanding customer service and assist passengers with tickets at the station.
- Company: Join a dynamic team in a vital customer-facing role.
- Benefits: Enjoy free travel, discounts, and comprehensive training opportunities.
- Other info: Flexible shifts with opportunities for learning and career progression.
- Why this job: Be the first and last smile for customers on their journey!
- Qualifications: Passion for customer service and effective communication skills required.
The predicted salary is between 25300 - 27400 £ per year.
£25,300 rising to £27,400 + Regional Allowance + Sundays
Contract: Full Time, averaging 35 hours per week + Sundays
Roster: CDS - Earlies & Lates covering between 05:30 - 01:00 (approx times)
Are you passionate about delivering outstanding customer service? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day!
Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.
Responsibilities- Assisting passengers with tickets, including checking them, general advice and making sure the gates work.
- Providing the highest possible standard of advice, information and service to our customers.
- Delivering a safe, attractive retail station environment, with general cleaning, de-icing.
- Participating in the safe running of trains and a safe station environment by complying with procedures.
- Promoting all relevant marketing literature and useful information.
Due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available. This role will involve standing for long periods of time, working weekends and bank holidays.
Experience and Skills- A proactive customer approach coupled with passion and ability to support the team.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- An effective communicator and must be able to demonstrate this both through your application and assessments.
- Live in the local area to be able to get to and work and home.
- Able to make decisions in a customer focused manner and carry out instructions effectively.
In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other train operating companies, final salary pension and much more.
We reserve the right to remove this posting earlier than advertised should suitable candidates be appointed.
Customer Service Assistant - Gates (CDS) (3516) employer: Govia Thameslink Railway
Contact Detail:
Govia Thameslink Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Gates (CDS) (3516)
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, it’s crucial to demonstrate your ability to communicate effectively. Role-play common customer scenarios with a friend to build confidence.
✨Tip Number 3
Be proactive! During your interview, share examples of how you've gone above and beyond for customers in the past. This shows that you’re not just about meeting expectations but exceeding them!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Assistant - Gates (CDS) (3516)
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering outstanding customer service in your application. We want to see how you can make our customers' journeys memorable!
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role.
Share Relevant Experience: Don’t forget to mention any previous experience you have in customer service or similar roles. We love to see how you've handled challenging situations and provided exceptional service.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on board with our fantastic team!
How to prepare for a job interview at Govia Thameslink Railway
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think about times you've gone above and beyond for a customer, especially in tricky situations. Be ready to share specific examples that show how you can deliver exceptional service.
✨Understand the Role
Familiarise yourself with the responsibilities of a Customer Service Assistant. Think about how you would handle ticket checks, provide information, and maintain a clean environment. Showing that you understand the role will impress the interviewers and demonstrate your enthusiasm.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions where you might need to demonstrate your problem-solving skills. For instance, think about how you would handle an upset customer or a situation where a gate isn't working. Practising these scenarios can help you feel more confident during the interview.
✨Show Your Local Knowledge
Since the job requires you to live locally, be prepared to discuss your knowledge of the area and how you plan to manage your commute. This shows that you're serious about the role and have thought about the practicalities of getting to work on time.