At a Glance
- Tasks: Coordinate maintenance requests and ensure timely resolutions for a safe and welcoming environment.
- Company: Join Greater Thameslink Railway, the UK's largest rail operator with a focus on community impact.
- Benefits: Enjoy competitive pay, free travel, discounts, and career development opportunities.
- Other info: Diverse and inclusive workplace with endless career pathways.
- Why this job: Make a real difference in people's journeys while growing your career in a dynamic team.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 29250 - 35750 £ per year.
Get your career on track with a team where you can grow, belong and make an impact from day one. Greater Thameslink Railway (GTR) is the UK's largest rail operator, connecting millions of people across the country through Southern, Thameslink, Great Northern and Gatwick Express services. With 239 managed stations and a network that supports commuters, businesses and communities every day. We are driven by our purpose to deliver safe, reliable and customer focused journeys while making a positive impact on the communities we serve.
At the heart of our work is Creating Great Journeys, a vision that reflects our commitment to improving experiences for passengers, supporting local communities and investing in the future of rail. We actively engage with and support the diverse communities across our network, while also developing future talent to ensure a sustainable and thriving railway for years to come. Our people are central to everything we do, and we are committed to creating an environment where colleagues can grow, contribute and feel proud of the work they do.
We’re looking for a Responsive Maintenance Coordinator to join our dynamic and experienced Facilities Helpdesk team, helping to deliver a high-quality facilities management service across GTR. You'll play a vital role in ensuring maintenance issues are logged, tracked and resolved efficiently, providing excellent support to colleagues and stakeholders while helping us maintain safe, operational and welcoming environments.
What You'll Do
As a Responsive Maintenance Coordinator, you will triage incoming responsive faults and monitor their progress, ensuring that they are assigned to contractors and ultimately resolved within agreed service level criteria.
Key Responsibilities include:
- Receive, log and prioritise maintenance faults through our CAFM system and other reporting channels, assigning work to appropriate contractors.
- Monitor the progress of reported issues and provide regular updates to customers and stakeholders.
- Ensure maintenance issues are resolved effectively and that any changes to the asset register are accurately recorded.
- Work closely with Facilities Managers and Service Delivery Managers to resolve complex issues.
- Identify recurring maintenance issues and support continuous improvement by sharing insights and best practice across the team.
What You'll Bring
- Level 3 qualification (or equivalent), including English and Maths.
- Experience working in a customer service environment, ideally within property, maintenance or facilities management.
- Strong communication and stakeholder management skills, with the ability to build positive working relationships.
- Excellent organisational skills, with the ability to prioritise workloads and manage multiple tasks simultaneously.
- Good IT skills and the ability to quickly learn and use new systems and software packages.
- Experience using a Computer Aided Facilities Management (CAFM) system.
- Previous experience coordinating contractors or service providers.
- Knowledge of facilities management or property maintenance processes.
- Experience monitoring service levels and driving performance improvements.
- Experience working in a regulated or operationally focused environment.
What We Can Offer You
At GTR, we are committed to supporting our colleagues both professionally and personally. In return for your skills and dedication, we offer a competitive benefits package including:
- Final salary pension
- Free travel on GTR and sister groups for you and your family
- 75% off travel on other train operating companies for you, and leisure for your family
- Discounted Oyster Card
- Family-friendly policies, including maternity, paternity, adoption, and shared parental leave
- Access to StarHub – our employee benefits platform offering discounts with a wide range of retailers and services
- Career development and progression opportunities across the UK's largest rail networks
- The opportunity to make a real difference to millions of customer journeys every year.
We will keep candidates informed throughout the process and aim to complete hiring decisions in a timely manner. Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback at the application stage. We look forward to hearing from you and exploring whether GTR could be your next career step.
Copilot said: Responsive Maintenance Coordinator in Croydon employer: Govia Thameslink Railway
Govia Thameslink Railway is an exceptional employer, offering a dynamic work environment where customer service excellence is at the forefront. With opportunities for training and apprenticeships, employees can grow their skills while enjoying a supportive culture that values teamwork and proactive service. Located in a vibrant area, our stations provide a unique chance to engage with the community and make a real difference in people's travel experiences.
