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For Companies At a Glance
- Tasks: Lead a team to enhance business support and drive efficiency across GTR.
- Company: Join Govia Thameslink Railway, a leader in transport innovation.
- Benefits: Enjoy free travel, generous leave, and a fantastic benefits package.
- Why this job: Make a real impact on service delivery while developing your career.
- Qualifications: Experience in office management and strong leadership skills required.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Now recruiting a Business Support Manager with office management experience.
Role Summary
This role partners across Govia Thameslink Railway's ("GTR") Train Service Directorate ("TSD") to influence and instil best practice throughout the business administration professionals. The Southern and Gatwick Express, and Thameslink and Great Northern Senior Leadership Teams are key stakeholders for this role and ensuring the delivery of a high-quality, efficient support service is vital to achievement of business priorities and the smooth operation of GTR. The Business Support Manager drives productivity improvements and cost savings across GTR through tight procurement and budget control whilst identifying and introducing process improvements, resulting in increased output for managers and admin across the brands.
Key Responsibilities
- Possession of excellent business support and administration skills.
- Experienced in guiding a team to deliver high levels of customer service for the SNGX community against demanding performance targets.
- Provide subject matter expertise in supporting the management and development of the business support team.
- Key areas of delivery include engagement, talent management and driving skills improvements.
- Responsible for procurement action across the TSD, including maintaining strong stakeholder relationships to effectively manage contracts, driving and delivering year on year cost savings and efficiencies.
What we can offer you
- Final salary pension
- Free travel on GTR and sister groups for you and your family
- 75% off travel on other train operating companies for you, and leisure for your family
- 25 days annual leave
- Discounted Oyster Card
- GTR offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave - all part of our commitment to family friendly policies
- StarHub – our great benefits package which, for example, includes discounts with many retailers.
Business Support Manager (3079) in Croydon employer: Govia Thameslink Railway
Contact Detail:
Govia Thameslink Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Manager (3079) in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at GTR or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching GTR's values and recent projects. We want to see how you can align your skills with their goals, so think about how your experience in office management can drive productivity improvements.
✨Tip Number 3
Showcase your leadership skills! When discussing your past roles, highlight how you've guided teams to deliver exceptional customer service and meet performance targets. This is key for the Business Support Manager role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Business Support Manager (3079) in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Business Support Manager role. Highlight your office management experience and any relevant achievements that showcase your ability to drive productivity improvements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention how you can influence best practices and support the management of the business support team, just like we do at StudySmarter.
Showcase Your Stakeholder Management Skills: Since this role involves maintaining strong relationships with key stakeholders, be sure to include examples of how you've successfully managed stakeholder relationships in the past. We love seeing how you can drive efficiencies and cost savings!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Govia Thameslink Railway
✨Know Your Stakeholders
Familiarise yourself with the key stakeholders mentioned in the job description, like the Southern and Gatwick Express, and Thameslink and Great Northern Senior Leadership Teams. Understanding their priorities and how your role as a Business Support Manager can influence their success will show that you’re proactive and engaged.
✨Showcase Your Administration Skills
Prepare examples of your previous experience in business support and administration. Highlight specific instances where you improved processes or drove productivity. This will demonstrate your capability to deliver high-quality support services, which is crucial for this role.
✨Emphasise Team Leadership
Be ready to discuss your experience in guiding teams to meet performance targets. Share stories that illustrate your ability to manage talent and drive skills improvements within a team. This will resonate well with the interviewers looking for someone who can lead effectively.
✨Discuss Cost Savings and Procurement
Since procurement and budget control are key responsibilities, prepare to talk about your experience in these areas. Bring up any successful cost-saving initiatives you've led and how you maintained strong stakeholder relationships while managing contracts. This will highlight your strategic thinking and operational efficiency.