At a Glance
- Tasks: Support facilities services across multiple sites and ensure top-notch service delivery.
- Company: Join GTR, the UK's largest rail operator, making a real impact on communities.
- Benefits: Enjoy free travel, competitive salary, and career development opportunities.
- Other info: Flexible working environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team improving customer journeys every day.
- Qualifications: Experience in contract management and facilities services is essential.
The predicted salary is between 40000 - 42000 £ per year.
Salary: £40,000 - £42,000
Location: Monument Place & 26-28 Addiscombe road (East Croydon)
Contract Type: Permanent
Closing date: 16th of September 2026
Get your career on track with a team where you can grow, belong and make an impact from day one. Greater Thameslink Railway (GTR) is the UK's largest rail operator, connecting millions of people across the country through Southern, Thameslink, Great Northern and Gatwick Express services. We are driven by our purpose to deliver safe, reliable and customer focused journeys while making a positive impact on the communities we serve.
At the heart of our work is Creating Great Journeys, a vision that reflects our commitment to improving experiences for passengers, supporting local communities and investing in the future of rail. Our people are central to everything we do, and we are committed to creating an environment where colleagues can grow, contribute and feel proud of the work they do.
Our commitment to DEI: At GTR, we are dedicated to fostering a diverse and inclusive workplace. Our goal is to build a culture where we attract, develop and retain talent that is truly representative, where all colleagues can thrive and be themselves at work, where everyone feels welcome, valued and safe.
What You'll Do
- Oversee day-to-day contract delivery facilities services delivery across multiple sites, ensuring contractors meet agreed performance and compliance standards for both planned and reactive maintenance.
- Track key performance indicators (KPIs) and report compliance.
- Monitor budgets, control costs, and review billing.
- Proactively resolve service delivery challenges using lean management methods and clear escalation routes.
- Identify risks affecting service delivery, apply mitigation measures, and log them in the department's risk register.
- Track progress of service delivery actions, ensuring ownership and timely completion.
- Conduct routine audits to monitor and validate contractor performance.
- Support the Service Delivery Manager with digital record-keeping, meeting coordination, and systems such as purchase ordering and fault reporting.
What we're looking for:
- Contract management monitoring experience in Facilities management and/or maintenance experience across a multi-site estate is essential.
- A confident motivated self-starter.
- Experience in working to comprehensive FM service delivery operations across multiple sites; ensuring contract compliance is adhered to for each service.
- Ability to work both independently and as part of a team, with excellent organisational and time management skills.
- Strong stakeholder communication and problem-solving abilities.
- Flexibility to complete regular site visits (2–3 days per week) across London and surrounding areas.
- Comfortable using digital systems including CAFMs and tools for facilities and service delivery management.
What We Can Offer You
- Final salary pension.
- Free travel on GTR and sister groups for you and your family.
- 75% off travel on other train operating companies for you, and leisure for your family.
- Discounted Oyster Card.
- Family-friendly policies, including maternity, paternity, adoption, and shared parental leave.
- Access to StarHub – our employee benefits platform offering discounts with a wide range of retailers and services.
- Career development and progression opportunities across the UK's largest rail networks.
- The opportunity to make a real difference to millions of customer journeys every year.
This is a fantastic opportunity to join a professional, supportive team in a varied role that offers visibility and impact across a broad estate.
Assistant Service Delivery Manager in Croydon employer: Govia Thameslink Railway
Govia Thameslink Railway is an exceptional employer, offering a dynamic work environment where customer service excellence is at the forefront. With opportunities for training and apprenticeships, employees can grow their skills while enjoying a supportive culture that values teamwork and proactive service. Located in a vibrant area, our stations provide a unique chance to engage with the community and make a real difference in people's travel experiences.
