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- Tasks: Assist customers with tickets and provide top-notch service at the station.
- Company: Join a leading transport company dedicated to customer satisfaction.
- Benefits: Competitive salary, free travel, and great discounts on other train services.
- Why this job: Be the face of customer service and make every journey memorable.
- Qualifications: Passion for customer service and effective communication skills required.
- Other info: Enjoy a dynamic work environment with opportunities for growth and learning.
The predicted salary is between 25300 - 27400 £ per year.
£25,300 rising to £27,400 + Regional Allowance + Sundays
Contract: Full Time, averaging 35 hours per week + Sundays
Roster: CRW - Earlies & Lates covering between 05:00 - 01:00 (approx times)
Are you passionate about delivering outstanding customer service? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day!
Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. As a Gateline Assistant you can do just that. You are responsible for:
- Assisting passengers with tickets, including checking them, general advice and making sure the gates work.
- Providing the highest possible standard of advice, information and service to our customers.
- Delivering a safe, attractive retail station environment, with general cleaning, de-icing.
- Participating in the safe running of trains and a safe station environment by complying with procedures.
- Promoting all relevant marketing literature and useful information.
Due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available. This role will involve standing for long periods of time, working weekends and bank holidays.
Experience / Skills
- Proactive customer approach coupled with passion and ability to support the team.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Live in the local area to be able to get to and work and home.
- Able to make decisions in a customer focused manner and carry out instructions effectively.
In return, you will be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You will enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
Customer Service Assistant - Gates (CRW) (3460) in Crawley employer: Govia Thameslink Railway
Contact Detail:
Govia Thameslink Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Gates (CRW) (3460) in Crawley
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk into that interview, show them you understand what they stand for and how you can contribute to their mission.
✨Tip Number 2
Practice your customer service scenarios. Think about how you'd handle tricky situations with customers. We all know it’s not just about answering questions; it’s about making their day better!
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Show up looking sharp and ready to represent the company. It’ll boost your confidence too!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows you’re genuinely interested and keeps you fresh in their minds. Plus, we love seeing candidates who take initiative!
We think you need these skills to ace Customer Service Assistant - Gates (CRW) (3460) in Crawley
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering outstanding customer service in your application. We want to see how you can make our customers' day better, so share any relevant experiences that showcase your proactive approach!
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Remember, we want to see your personality shine through!
Demonstrate Your Problem-Solving Skills: Since you'll be managing customers in various situations, it's important to show us how you handle challenges. Include examples of how you've effectively resolved issues in the past, especially in difficult environments. This will help us see your decision-making skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get all the info you need about the role. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Govia Thameslink Railway
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to share examples of how you've gone above and beyond for customers in the past. This role is all about making someone's day, so think of specific instances where you’ve made a positive impact.
✨Familiarise Yourself with the Role
Take some time to understand what a Gateline Assistant does. Review the job description closely and think about how your skills align with the responsibilities. Being able to discuss how you can contribute to a safe and welcoming environment will impress the interviewers.
✨Prepare for Scenario Questions
Expect to be asked how you would handle difficult situations with customers. Prepare a few scenarios where you had to think on your feet or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Your Local Knowledge
Since the role requires local knowledge, be prepared to discuss your familiarity with the area and transport options. Mentioning your understanding of the local community and how it relates to customer service can set you apart from other candidates.