At a Glance
- Tasks: Monitor CCTV to ensure safety and coordinate responses to incidents on the rail network.
- Company: Join GTR, one of the UK's busiest and award-winning rail companies.
- Benefits: Enjoy free travel for you and your family, a final salary pension, and discounts with retailers.
- Other info: Great opportunities for career growth and a supportive team culture.
- Why this job: Make a real difference in public safety while gaining valuable experience in a dynamic environment.
- Qualifications: Previous experience with CCTV systems and strong communication skills are essential.
The predicted salary is between 20790 - 25410 £ per year.
GTR are recruiting a CCTV Operator based out of our Rail Operating Centre, Three Bridges. This is a great opportunity for an individual with a proven track record to work for one of the country's busiest and award-winning rail companies.
Purpose of role: To use CCTV to co-ordinate a response to any incidents that may arise on the GTR network. Use available tools to expedite the response time to and improve the efficiency of dealing with incidents on the network. Provide support and reassurance to staff and customers and reduce the perception of crime. Comply with all relevant legislation to protect the business interests of GTR and the rights of individuals. Report any CCTV faults in a timely manner.
Key Accountabilities:
- To attend duty on time and in a fit state to carry out duties.
- Co-ordinate response to incidents detected on the network or reported via staff/zero harm.
- Utilise airwave radio for effective communication with security forces.
- Liaise with emergency services and provide regular updates to stakeholders.
- Maintain clear and accurate records.
- Undertake daily checks to test the functionality of all CCTV cameras recording all faults and initiating rectification with our maintainer to meet the franchise targets.
- To operate all equipment and cameras in compliance with the CCTV code of practice.
- Produce and maintain detailed records or evidential material required in a clear, legible, accurate format. This includes management records, evidence records, and witness statements to a standard acceptable as evidence in court.
- Maintain personal integrity and confidentiality of all information obtained within the control room, at all times, whether written verbal or by any other means.
- Ensure all equipment is functioning correctly, carry out equipment checks as required, and to inform immediately all required personnel of all faults found.
- Deal with all stakeholder enquiries in a professional and courteous manner.
- Assist all CCTV teams in all aspects of their role.
Knowledge: Knowledge of the purpose of CCTV systems.
Skills:
- Ability to deal tactfully and effectively with a wide range of people.
- Good written and oral communication skills.
- Good analytical skills.
- Ability to monitor, maintain and improve present systems and practices.
Experience: Previous experience in a similar environment, preferably with CCTV.
What we can offer you:
- Final salary pension.
- Free travel on GTR and sister groups for you and your family.
- 75% off travel on other train operating companies for you, and leisure for your family.
- Discounted Oyster Card.
- GTR offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave - all part of our commitment to family friendly policies.
- StarHub– our great benefits package which, for example, includes discounts with many retailers.
CCTV Operator in Crawley employer: Govia Thameslink Railway
Govia Thameslink Railway is an exceptional employer, offering a dynamic work environment where customer service excellence is at the forefront. With opportunities for training and apprenticeships, employees can grow their skills while enjoying a supportive culture that values teamwork and proactive service. Located in a vibrant area, our stations provide a unique chance to engage with the community and make a real difference in people's travel experiences.
StudySmarter Expert Advice🤫
We think this is how you could land CCTV Operator in Crawley
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like CCTV Operator. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Govia Thameslink Railway. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time CCTV Operator candidates.
✨Directly Apply to Govia Thameslink Railway
Don’t forget to apply for the CCTV Operator role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Govia Thameslink Railway.
We think you need these skills to ace CCTV Operator in Crawley
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Govia Thameslink Railway. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Govia Thameslink Railway.
How to prepare for a job interview at Govia Thameslink Railway
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Govia Thameslink Railway.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Govia Thameslink Railway.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Govia Thameslink Railway.
