At a Glance
- Tasks: Lead and develop a high-performing train dispatch team while ensuring safety and productivity.
- Company: Join a forward-thinking railway company committed to collaboration and growth.
- Benefits: Enjoy free travel, discounts, a pension scheme, and comprehensive training.
- Other info: Be part of a diverse team that values fairness and accountability.
- Why this job: Make a real impact in the railway industry while advancing your career.
- Qualifications: Must hold a current train dispatch licence and have operational experience.
The predicted salary is between 36000 - 60000 £ per year.
Competency Developer Manager - Train Dispatch (3190)
Location:
Competency Developer Manager - Train Dispatch
About the Role
Working with the Area Management team you will develop and maintain a high performing team of train dispatch competent staff within an nominated group through effective application of all Southern competence and policy requirements.
Work with the local management team for the station groups to be a collaborative, on-sight and visible team working towards sharing increasing safety and productivity standards.
Further responsible for responding as first line on call response for operating incidents involving station staff, ensuring the safety of operational personnel and the incident. Undertake initial incident investigations, gather appropriate evidence, initiate alcohol and drugs screening as appropriate and provide associated reports and documentation in accordance with Company Procedures and Rail Group Standards.
Our team of CDMs cover the whole GTR network and will have on-call periods.
What You\\\'ll Need
Competency
- Able to demonstrate and maintain competence in all station dispatch activities and show an ability to assess other staff in an objective, dispassionate and development-focused manner.
- Able to support other areas of the CD-Oteam with supporting assessments as and when required.
Qualifications
- Train dispatch competence outside of the Post Qualified period (12 months) with no form of current or live development plan.
- IT skills - basic use of Microsoft Office, Teams and ability to learn other software as required
- Basic report and email writing skills
Experience
- Experience of an operational role, must be a current train dispatch license holder, and ability to understand thoroughly how to manage the risks associated with dispatch activity and safety management.
- Experience within an operational role for a minimum of 12 months.
- Experience or understanding of coaching techniques in some format
- General Management experience would be preferable
- Excellent interviewing skills and techniques
The attainment of qualifications to perform the role fully may be supported for a defined period in your initial employment.
We\\\'re proud to be Fair, Accountable, Collaborative, Transparent, and Open-Minded — and we\\\'re looking for someone who shares these principles. You\\\'ll also feel respected, valued, and safe working here.
In addition to a competitive package, you\\\'ll receive:
- Free travel across our network
- A privilege-rate Oyster card for London travel
- Up to 75% discount on journeys with other train operating companies
- A final salary pension scheme
- Comprehensive training and opportunities for career progression
- Access to a range of industry-leading benefits
GTR are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.
We reserve the right to remove this posting earlier than advertised should suitable candidates be appointed. #LI-AP
“I work as part of the Fleet Infrastructure team, which means ensuring our 18 Engineering locations operate safely and efficiently. We oversee all building and track maintenance works as well as various minor and major projects across the network.”
“I started in a small ticket office back in 1996 and have continued to work my way up ever since. A previous manager told me about a job he’d seen advertised for a trainer. I\\\'d never considered a job in HR or mentoring before then, but he said I\\\'d be perfect for it and I haven’t looked back since!”
Zoey Hudson
Head of Talent, Diversity and Inclusion
“Since April, I’ve helped to support our Kickstart Scheme. It’s been a really rewarding process to be part of because I know first-hand how tough it can be to find work once you’re out of it.”
“I love the freedom that comes with being a train driver. Obviously, there are rules and regulations to follow as well as duties and commitments to carry out, but in a way, you’re sort of your own boss, which is nice.”
“I’m a Thameslink passenger host and team leader based at Luton station and I’m currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age – I left school over 60 years ago without any qualifications! It’s been hard to get back into the routine of learning again.”
“It was my brother’s suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually – this is exactly where I\\\'m meant to be. I’m part of a great team and the on-board department as a whole are brilliant to work with. I feel at home here.”
Tonderai Matizha-Johnson
Area Operations Manager
“When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn’t even mind it was based 250 miles away from where I lived.”
“Working for GTR is very rewarding and fulfilling. You really feel like you\\\'re making a difference to customers, no matter what role you\\\'re in as at the end of the day they\\\'re the heart of our business. I’ve had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here.”
“If you\\\'ve always had an interest in rail, or maybe you\\\'re just curious to find out what working in the railway might look like, GTR is the operator to go for. Not many companies do an official work experience program and this unique opportunity will give you a good grounding with varied activities to help you find the best place in the railway for you. It certainly did it for me.”
Competency Developer Manager - Train Dispatch (3190) in City of London employer: Govia Thameslink Railway
At GTR, we pride ourselves on fostering a supportive and inclusive work environment where every employee feels valued and empowered. As a Competency Developer Manager in Train Dispatch, you will benefit from comprehensive training, career progression opportunities, and a competitive benefits package, including free travel across our network and a final salary pension scheme. Join us in making a meaningful impact on the safety and efficiency of our operations while enjoying a collaborative culture that prioritises fairness and transparency.
StudySmarter Expert Advice🤫
We think this is how you could land Competency Developer Manager - Train Dispatch (3190) in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees at GTR on LinkedIn or through our website. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to train dispatch and safety management. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for the rail industry during your interview. Share any relevant experiences or stories that highlight your commitment to safety and teamwork. We love candidates who are genuinely excited about what we do!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it’s a great way to reiterate why you’re the perfect fit for the team.
We think you need these skills to ace Competency Developer Manager - Train Dispatch (3190) in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Competency Developer Manager role. Highlight your relevant experience in train dispatch and any coaching techniques you've used. We want to see how you fit into our team!
Showcase Your Skills:Don’t forget to mention your IT skills, especially with Microsoft Office and Teams. If you’ve got any experience with report writing or incident management, make it shine! We love seeing candidates who can communicate effectively.
Be Yourself:Let your personality come through in your application. We value openness and collaboration, so share your passion for safety and productivity in the rail industry. Show us why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Govia Thameslink Railway
✨Know Your Competencies
Make sure you can clearly articulate your experience with train dispatch activities. Be prepared to discuss how you've assessed staff in a development-focused manner, as this is crucial for the role.
✨Showcase Your Management Skills
Highlight any general management experience you have. Be ready to share examples of how you've led teams or improved safety and productivity standards in previous roles.
✨Prepare for Incident Scenarios
Since you'll be responding to operational incidents, think about past experiences where you've had to manage risks or conduct investigations. Prepare to discuss these scenarios in detail during the interview.
✨Familiarise Yourself with Company Values
GTR values fairness, accountability, collaboration, transparency, and open-mindedness. Reflect on how your personal values align with these principles and be ready to share examples that demonstrate this alignment.
