At a Glance
- Tasks: Deliver outstanding customer service and create a welcoming environment for passengers.
- Company: Join Govia Thameslink Railway, a leader in the rail industry with a supportive culture.
- Benefits: Enjoy free travel, comprehensive training, and up to 75% off on other train services.
- Other info: Flexible shifts with opportunities for learning and career progression.
- Why this job: Be the first point of contact for customers and make a real difference in their journey.
- Qualifications: Passion for customer service and ability to work under pressure.
The predicted salary is between 10.8 - 13.2 £ per hour.
We currently have one part-time role available:
Saturday and Sunday: 14:45 – 23:15 (17 hours per week – 2 × 8.5-hour shifts)
Do you have a passion for customer service? We are currently looking for talented individuals who are passionate about delivering outstanding customer service. You will often be the first point of contact for customers and play a vital role in shaping their journey.
Key to this role is being visible, proactive, and anticipating customer needs to meet and exceed expectations. You will provide a warm, polite, and professional greeting at all times, helping to create a safe, secure, and welcoming environment while protecting revenue for Govia Thameslink Railway.
Your duties fall into four main areas: customer service, revenue protection, security, and information provision. This is a fast-paced environment where you may be required to work under pressure, particularly during busy periods. Maintaining high standards of courtesy, professionalism, and proactive assistance is essential at all times.
We are looking for individuals who can work clearly and accurately under pressure, manage tight timescales, and think logically and creatively. You will need to demonstrate:
- High standards of honesty and integrity
- The ability to remain calm under pressure
- Flexibility and willingness to adapt to change
- Professionalism at all times
These roles operate across a 24-hour service. Due to shift times, you must live locally and have independent transport to ensure you can arrive for early shifts where train services may not be available. Station-based roles may involve standing for long periods and working weekends, nights, and bank holidays.
In return, you will receive an interesting and varied work schedule in an environment where learning and progression are actively encouraged. Benefits include comprehensive training, free travel on our network, a privilege-rate Oyster card, up to 75% off travel on other train operating companies, a final salary pension, and additional industry benefits.
Customer Service Station Assistant - Biggleswade - part time (3356) employer: Govia Thameslink Railway
GTR is an exceptional employer, offering a dynamic work environment at the Rail Operations Centre in Three Bridges, where no two days are the same. With a strong commitment to employee well-being, we provide a comprehensive benefits package including a final salary pension, health care, and generous travel discounts for you and your family, alongside opportunities for professional growth and a supportive work-life balance through our flexible shift structures. Join us to be part of a dedicated team that values safety, collaboration, and continuous improvement in rail operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Station Assistant - Biggleswade - part time (3356)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Govia Thameslink Railway and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Govia Thameslink Railway and let us see your personality shine through!
We think you need these skills to ace Customer Service Station Assistant - Biggleswade - part time (3356)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Govia Thameslink Railway.
Get Familiar with Our Brand:Before applying, take some time to learn about Govia Thameslink Railway and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Govia Thameslink Railway
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Govia Thameslink Railway.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Govia Thameslink Railway will surely appreciate.
