At a Glance
- Tasks: Deliver outstanding customer service and ensure a safe, enjoyable journey for passengers.
- Company: Join a leading transport company focused on customer satisfaction.
- Benefits: Free travel, discounts, pension scheme, and ongoing training opportunities.
- Other info: Flexible shifts with opportunities for learning and career progression.
- Why this job: Be the friendly face that makes customers' journeys memorable and enjoyable.
- Qualifications: High standards of honesty, calm under pressure, and a professional attitude.
The predicted salary is between 12 - 15 £ per hour.
Do you have a passion for customer service? We are currently looking for talented individuals who are passionate about delivering outstanding customer service. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers' day. Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.
As a RCO/Gateline Assistant, you will be a key member of staff whose role in the station and on‑train environment, including the customer's journey, is of prime importance. You will be expected to provide a higher than expected level of information, as well as a feeling of safety, security, wellbeing and protecting the revenue of GTR. You will provide a warm greeting to customers in a polite and professional manner at all times.
Responsibilities
- Your duties fall into four main categories: revenue protection, customer service, security and information provision.
- It is an environment in which you will sometimes be working under pressure.
- It is particularly important to promote maximum customer goodwill with high standards of courtesy and service, ensuring that proactive assistance is provided at all times.
Qualifications
- High standards of honesty and integrity
- Ability to remain calm under pressure
- Flexible and willingness to adapt to change
- Be professional at all times
Work Schedule
These roles cover a 24‑hour operation. Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required, as there may not always be a train service available. All station‑based roles may involve standing for long periods and working shifts including weekends, nights and bank holidays.
Benefits
In return, you'll be rewarded with an interesting and varied work schedule, an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, along with comprehensive and ongoing training. Benefits include:
- Free travel on our network
- Privileged rate Oyster card
- Up to 75% off travel on other train operating companies
- Final salary pension
- And more
Revenue Control Officer (Part time)- Bedford employer: Govia Thameslink Railway
As a Revenue Control Officer at our Bedford station, you will join a dynamic team dedicated to delivering exceptional customer service in a fast-paced environment. We pride ourselves on fostering a supportive work culture that prioritises employee growth through comprehensive training and development opportunities, alongside attractive benefits such as free travel on our network and a final salary pension scheme. With a commitment to your wellbeing and professional advancement, we offer a rewarding career path for those passionate about making a positive impact on our customers' journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Control Officer (Part time)- Bedford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Govia Thameslink Railway and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Govia Thameslink Railway and let us see your personality shine through!
We think you need these skills to ace Revenue Control Officer (Part time)- Bedford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Govia Thameslink Railway.
Get Familiar with Our Brand:Before applying, take some time to learn about Govia Thameslink Railway and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Govia Thameslink Railway
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Govia Thameslink Railway.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Govia Thameslink Railway will surely appreciate.
