At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and support their development.
- Company: Join a forward-thinking travel company focused on seamless customer experiences.
- Benefits: Enjoy free travel, discounts, ongoing training, and a supportive team environment.
- Other info: Flexible shifts with opportunities for growth in a vibrant work culture.
- Why this job: Be the face of our service and make a real difference in customers' journeys.
- Qualifications: Experience in leading teams and a passion for outstanding customer service.
The predicted salary is between 30000 - 40000 £ per year.
As the Station Team Leader / Supervisor you will be passionate about delivering outstanding customer service each and every time. You must be comfortable and effective in leading your team, of up to 15 and providing them the support and development they need to enable them to perform their roles effectively. You will have previous experience of leading teams within a customer service based industry. Our vision is to provide our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively.
Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. You and your team will often be the first point of contact our customers will meet on their journey. There may be occasions where you have to cover the Station Managers position. This role covers 24 hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available. All roles may involve standing for long periods of time, working weekends and bank holidays. Platform based roles are safety critical due to the direct involvement with the operational railway.
Key Responsibilities & Qualifications
- A demonstrable ability to engage, lead and motivate your team
- A proactive approach coupled with passion and ability to support and develop your team
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow
- Demonstrable experience of managing customers effectively in difficult environments.
- You must be able to demonstrate a high level of numerical ability.
- Due to the shift times, which will vary, you must live in the local area and have available independent transport.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Confidence to make decisions in a customer focused manner and carry out instructions effectively.
Benefits
In return, you’ll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You’ll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
Station Team Leader / Supervisor employer: Govia Thameslink Railway Ltd.
As a Station Team Leader / Supervisor, you will thrive in a dynamic environment that prioritises exceptional customer service and team development. Our company fosters a supportive work culture where your leadership skills will shine, and you'll have access to comprehensive training and growth opportunities. With benefits like free travel on our network and a final salary pension, we ensure that our employees feel valued and motivated to deliver a seamless travel experience for our customers.
Contact Details:
Govia Thameslink Railway Ltd. Recruitment Team
