At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service at Finsbury Park station.
- Company: Govia Thameslink Railway, committed to seamless travel experiences.
- Benefits: Competitive salary, full-time hours, and opportunities for personal development.
- Other info: Join a supportive environment with flexible shift patterns and growth potential.
- Why this job: Be the face of customer service and make a real difference in people's journeys.
- Qualifications: Experience in leading teams and a passion for customer service.
The predicted salary is between 38840 - 43300 £ per year.
Overview
Govia Thameslink Railway
- Location: Finsbury Park, North London
- Salary: £38,840 per year
- Type: Permanent
- Hours: Full-time
- Posted: 5 hours ago
As the Team Leader you will be passionate about delivering outstanding customer service each and every time. You must be comfortable and effective in leading your team of up to 40 and providing them the support and development they need to enable them to perform their roles effectively. You will have previous experience of leading teams within a customer service based industry. Our vision is to provide our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively.
Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. You and your team will often be the first point of contact our customers will meet on their journey. There may be occasions where you have to cover the Station Manager\\\'s position. This role covers a 24-hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.
Experience / Skills / Requirements
- A demonstrable ability to engage, lead and motivate your team
- A proactive approach coupled with passion and ability to support and develop your team
- Exceptional levels of customer service, each and every time - you will be a role model for others to follow
- Demonstrable experience of managing customers effectively in difficult environments.
- You must be able to demonstrate a high level of numerical ability.
- Due to the shift times, which will vary, you must live in the local area and have available independent transport.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Confidence to make decisions in a customer focused manner and carry out instructions effectively.
Station Team Leader GPR- Finsbury Park in City of London employer: Govia Thameslink Railway Ltd.
Govia Thameslink Railway is an exceptional employer, offering a dynamic work environment in Finsbury Park where you can lead a passionate team dedicated to delivering outstanding customer service. With a strong focus on employee development and support, we provide opportunities for growth within a collaborative culture that values your contributions. Join us to be part of a company that prioritises a seamless travel experience for our customers while fostering a positive and engaging workplace.
Contact Details:
Govia Thameslink Railway Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Station Team Leader GPR- Finsbury Park in City of London
✨Tip Number 1
Get to know the company culture! Research Govia Thameslink Railway and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about delivering outstanding service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process. Plus, it shows your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Station Team Leader GPR- Finsbury Park in City of London
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for delivering outstanding customer service in your application. We want to see how you’ve gone above and beyond in previous roles to create a positive experience for customers.
Lead with Examples:When discussing your leadership experience, use specific examples that demonstrate how you've engaged and motivated your team. We love seeing real-life stories that showcase your ability to support and develop others.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to convey. Avoid fluff and focus on what makes you the perfect fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Govia Thameslink Railway Ltd.
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled difficult situations or gone above and beyond for customers. This will show that you truly understand the importance of exceptional service.
✨Lead with Confidence
As a Team Leader, you'll need to demonstrate your leadership abilities. Think of times when you've successfully led a team or motivated others. Prepare to discuss your approach to team development and how you can inspire your colleagues to deliver outstanding service.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service and team management. Practice responding to these types of questions, focusing on your decision-making process and how you would ensure a positive outcome for both customers and your team.
✨Show Your Local Knowledge
Since the role requires local knowledge and transport availability, be prepared to discuss your familiarity with the Finsbury Park area. Highlight any relevant experience you have with the local community or transport services, as this will demonstrate your commitment to the role and its requirements.
