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- Tasks: Deliver outstanding customer service on the platform and in the ticket office.
- Company: Join a dynamic team at a leading transport company.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Other info: Must live locally and have independent transport for early shifts.
- Why this job: Be the first point of contact for customers and make their day memorable.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
As a Sales/Station Assistant GPR you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers' day.
Please note this is a multi-functional role, you will both be working on the Platform and on the Ticket Office. Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available. All stations based roles may involve standing for long periods of time and working shifts including weekends and bank holidays.
As a Sales/Station Assistant GPR you must be able to demonstrate a 'can do' attitude, strong customer focus and excellent communication skills, all with the customer at the forefront. Working on a shift basis, including weekends, this role is multi-functional and delivers customer service activity across the station including ticket office and platform activities.
On a day to day basis you will be in the Ticket Office or on the station dispatching the trains and proactively finding the right ticket for our customers while delivering excellent customer service to new and regular customers. We have the latest computer based ticketing system which is able to provide any information our customers may need and has direct access to our intranet. You will also be responsible for keeping the station operational and assisting customers where necessary.
- A proactive approach coupled with passion and ability to support and develop your team.
- Exceptional levels of customer service, each and every time - you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- You must be able to demonstrate a high level of numerical ability.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Confidence to make decisions in a customer focused manner and carry out instructions effectively.
Sales/Station Assistant GPR employer: Govia Thameslink Railway Ltd.
Contact Detail:
Govia Thameslink Railway Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales/Station Assistant GPR
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your customer service scenarios. Think about how you’d handle tricky situations with customers. We want you to demonstrate that 'can do' attitude they’re looking for, so be ready to share examples from your past experiences.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Show up looking sharp and professional, as it reflects your commitment to the job and the company.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales/Station Assistant GPR
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering outstanding customer service. We want to see how you can make our customers' day better, so share any relevant experiences that showcase your 'can do' attitude!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Demonstrate Your Communication Skills: Since communication is key in this role, use your application to show off your ability to convey information effectively. Whether it's through your writing style or examples of past interactions, let us see your skills shine!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Govia Thameslink Railway Ltd.
✨Know Your Customer Service Basics
Make sure you brush up on the key principles of outstanding customer service. Think about examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of being the first point of contact and how to make someone's day.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the multi-functional aspects of the role. Be prepared to discuss how you can handle both ticket office duties and platform activities. Highlight any relevant experience you have in similar roles or environments.
✨Demonstrate Your 'Can Do' Attitude
During the interview, showcase your proactive approach and willingness to tackle challenges. Share specific instances where you’ve successfully managed difficult situations with customers. This will help convey your strong customer focus and ability to remain calm under pressure.
✨Prepare for Shift Work Questions
Since this role involves working shifts, be ready to discuss your availability and how you plan to manage transport to the station. It’s important to show that you’re committed to being punctual and reliable, especially for early shifts when train services may not be available.