Govia Thameslink Railway Ltd. is seeking a proactive Team Leader to supervise a customer service team of up to 40 staff. You will mentor, schedule and support team members to deliver outstanding service at every touchpoint.
The role covers a 24-hour operation; you must live locally and have independent transport to arrive for the first shift and the last shift as needed. You will model excellence and drive continuous improvement in frontline experience.
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Railway Customer Service Team Lead - 24/7 Shifts employer: Govia Thameslink Railway Ltd.
Govia Thameslink Railway is an exceptional employer that prioritises outstanding customer service and employee development. Located in Hertford, our team enjoys a supportive work culture with comprehensive training and generous benefits, including free travel on our network and significant discounts on other train services. We are committed to fostering a rewarding environment where employees can thrive and grow in their careers while making a positive impact on our customers' journeys.
Contact Details:
Govia Thameslink Railway Ltd. Recruitment Team
