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- Tasks: Deliver outstanding customer service and assist at the station and ticket office.
- Company: Join a dynamic team focused on customer satisfaction.
- Benefits: Flexible shifts, competitive pay, and a vibrant work environment.
- Other info: Ideal for locals with independent transport; enjoy a lively, fast-paced atmosphere.
- Why this job: Be the friendly face that makes customers' journeys memorable.
- Qualifications: Passion for customer service and ability to work flexible hours.
The predicted salary is between 20000 - 25000 £ per year.
As a Sales/Station Assistant GPR you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers' day.
Please note this is a multi-functional role, you will both be working on the Platform and on the Ticket Office. Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available.
All stations based roles may involve standing for long periods of time and working shifts including weekends.
Sales/Station Assistant GPR in London employer: Govia Thameslink Railway Ltd.
Contact Detail:
Govia Thameslink Railway Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales/Station Assistant GPR in London
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk into that interview, show us how your passion for outstanding customer service aligns with their mission.
✨Tip Number 2
Practice your people skills! Since you'll be the first point of contact for customers, role-play common scenarios with friends or family. This will help you feel more confident and ready to impress us during the interview.
✨Tip Number 3
Be prepared to discuss your availability! Since this role involves shifts and weekends, make sure you can clearly communicate your schedule. We want to know you're flexible and ready to jump in when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team as a Sales/Station Assistant GPR.
We think you need these skills to ace Sales/Station Assistant GPR in London
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering top-notch customer service in your application. We want to see how you can make our customers' day better, so share any relevant experiences that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Sales/Station Assistant role. Mention specific aspects of the job description that resonate with you and how your background fits.
Be Clear About Your Availability: Since this role involves shifts and early starts, be upfront about your availability in your application. Let us know if you have independent transport and can commit to the required hours, as this is super important for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Govia Thameslink Railway Ltd.
✨Know Your Customer Service Basics
As a Sales/Station Assistant, you'll be the face of the company. Brush up on your customer service skills and think of examples where you've gone above and beyond for a customer. This will show your passion for delivering outstanding service.
✨Familiarise Yourself with the Role
Make sure you understand the multi-functional aspects of the job. Research what working on the platform and in the ticket office entails. Being able to discuss these roles confidently will impress your interviewers.
✨Plan Your Journey
Since the role requires early shifts and independent transport, plan your route to the station ahead of time. Mentioning your reliable transport arrangements during the interview shows you're proactive and serious about the position.
✨Prepare for Shift Work Questions
Be ready to discuss your availability and how you handle shift work, especially weekends. Share any previous experiences with flexible hours to demonstrate your adaptability and commitment to the role.