At a Glance
- Tasks: Deliver outstanding customer service and ensure safety while protecting revenue.
- Company: Join a dynamic team at GTR, focused on customer satisfaction.
- Benefits: Enjoy free travel, discounts, and ongoing training opportunities.
- Other info: Flexible shifts with opportunities for learning and career progression.
- Why this job: Make a real difference in customer experiences and safety every day.
- Qualifications: Passion for customer service and ability to handle challenging situations.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for talented individuals who are passionate about delivering outstanding customer service. As a Passenger Host, you are a key member of staff whose responsibility is to provide a high level of information to our customers as well as a feeling of safety, security and well-being whilst protecting the revenue of GTR.
Your duties as a Passenger Host fall into three main categories – revenue protection, customer service and security. You will carry out your duties in a professional manner ensuring that customers are in possession of a valid ticket by undertaking station and on-train ticket examinations at various locations and taking the necessary action to deal with those individuals without valid tickets. You will be working alongside any contracted security officers, PCSO's, REO's or BTP at stations or on trains enhancing employee and customer safety.
Passenger Hosts work on a shift-basis covering unsocial and irregular hours, including weekends. Due to the shift times, you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.
Qualifications
- A proactive approach coupled with passion and ability to support and develop your team.
- Exceptional levels of customer service, each and every time - you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- You must be able to demonstrate a high level of numerical ability.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Confidence to make decisions in a customer focused manner and carry out instructions effectively.
Benefits
In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
Passenger Host in Hitchin employer: Govia Thameslink Railway Ltd.
As a Passenger Host with GTR, you will be part of a dynamic team dedicated to delivering exceptional customer service and ensuring the safety and well-being of our passengers. Our work culture fosters growth and development, offering comprehensive training and a variety of benefits including free travel on our network and significant discounts on other train services. With a commitment to employee support and a focus on progression, GTR is an excellent employer for those seeking a rewarding career in the transport sector.
Contact Details:
Govia Thameslink Railway Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Host in Hitchin
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Govia Thameslink Railway Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Govia Thameslink Railway Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Passenger Host in Hitchin
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Govia Thameslink Railway Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Govia Thameslink Railway Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Govia Thameslink Railway Ltd.!
How to prepare for a job interview at Govia Thameslink Railway Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
