Public Services User Researcher | UX Insights & Usability in Sheffield

Responsibilities

• Planning, designing and conducting user research and usability testing to understand user needs and behaviours, and support the design and development of government services
• Sorting, categorizing, and transforming raw research data into valuable information for complex projects
• Effectively communicating user research findings to your team and the wider organisation to influence decision-making
• Clearly communicating the benefits of UCD principles and ways of working with stakeholders
• Supporting the development of accessible services by ensuring that participants with access needs are included in all research
• Working collaboratively in a multidisciplinary delivery team, including designers and product owners, to define research questions, plan research approach and prioritise findings
• Managing logistics of research sessions, including planning and scheduling sessions and recruiting participants