ServiceNow Solution Architect

Overview

he Group Infrastructure Operations (GIO) function within Digital, Data, Technology and Security (DDTS) is recruiting a ServiceNow Solution Architect to join their team on a permanent basis.

Your main responsibility will be to provide governance and technical guidance for Defra’s instances of the ServiceNow® enterprise service management platform. Your focus, in-depth knowledge of the ServiceNow Platform and the ServiceNow product pipeline helps future‑proof business and technical decisions.

Defra’s ServiceNow® Platform provides a strategic service supporting the operation of Defra’s business. There is a high dependence on the availability of this service and a need to respond to the needs of many differing business demands and priorities which is a feature of its position with Defra as a strategic platform.

Responsibilities

• Provide governance and technical guidance for Defra’s instances of the ServiceNow® enterprise service management platform.
• Leverage in-depth knowledge of the ServiceNow Platform and the ServiceNow product pipeline to future‑proof business and technical decisions.
• Support the Senior Service Tool Manager and the Platform Owner to maintain the integrity of Defra’s investment in ServiceNow® by ensuring the platform is governed to best‑practice standards.
• Engage with a wide range of stakeholders and users as part of the projects you work on.

Requirements

• Security Check (SC) clearance is required.
• Applicants must have been a UK resident for a minimum of 5 years.
• VISA sponsorship cannot be offered for this role.