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- Tasks: Lead the Problem Management team and tackle complex technical issues.
- Company: Join the Home Office's IT Operations team, supporting vital national services.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact on national infrastructure while mentoring future leaders.
- Qualifications: Experience in problem management and strong communication skills.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
The predicted salary is between 42000 - 60000 £ per year.
As a Senior Problem Manager and a senior member of the Home Office Government Digital and Data Profession, IT Operations Problem Management team, you will play a key role in the provision of service support at the Home Office, supporting vital national infrastructure and Home Office services. You will be expected to mentor more junior members of the Service Management community, taking online management responsibilities, if required. In addition, you will participate and support collaboration initiatives and career development within the IT Operations community, building in-house capability via a professional community of practice.
Responsibilities
- Lead and support the Problem Management team, ensuring technical problems are effectively managed, reported, and the backlog is maintained in line with processes.
- Proactively identify and manage problems to prevent incidents and minimise the impact of those that cannot be avoided, using data and trend analysis.
- Produce and share problem management reports and insights, contributing to investigations of complex technical issues and driving continual service improvement.
- Implement and maintain changes to IT support operating models in line with strategic direction set by the Lead Problem Manager.
- Ensure clear communication with users on incident, request, and problem status, while building strong relationships with internal leaders and suppliers.
- Support onboarding of new or updated services, ensuring IT Support teams receive the necessary training, and confirm problem resolution.
Senior Problem Manager in Manchester employer: Government Recruitment
Contact Detail:
Government Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Problem Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT Operations community and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Show off your problem-solving skills! During interviews, be ready to share specific examples of how you've tackled complex technical issues in the past. This will demonstrate your capability and fit for the Senior Problem Manager role.
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, inquire about the team dynamics and ongoing projects. This shows your interest and helps you gauge if the company culture aligns with your values.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your skills and experience. Plus, it gives us a chance to see your application in the best light possible.
We think you need these skills to ace Senior Problem Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Problem Manager role. Highlight your problem management expertise and any mentoring experience, as we love to see how you can support our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for our IT Operations community. We want to see your personality come through!
Showcase Your Problem-Solving Skills: In your application, don’t forget to include examples of how you've proactively identified and managed problems in the past. We’re looking for someone who can drive continual service improvement, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Government Recruitment
✨Know Your Problem Management Processes
Make sure you’re well-versed in the problem management processes relevant to the role. Brush up on how to effectively manage and report technical problems, as well as how to maintain a backlog. Being able to discuss specific methodologies or frameworks you've used will show your expertise.
✨Showcase Your Mentoring Skills
As a senior member, you'll be expected to mentor junior staff. Prepare examples of how you've successfully guided others in the past. Think about specific situations where your mentorship led to improved performance or team cohesion, and be ready to share these stories.
✨Data-Driven Decision Making
Since the role involves using data and trend analysis to identify and manage problems, come prepared with examples of how you've used data to drive decisions in previous roles. Discuss any tools or techniques you’ve employed to analyse trends and prevent incidents.
✨Communication is Key
Strong communication skills are essential for this position. Be ready to discuss how you’ve effectively communicated with users and stakeholders in the past. Highlight your ability to build relationships and ensure clear communication regarding incident and problem statuses.
