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- Tasks: Lead service continuity efforts to ensure smooth operations during disruptions.
- Company: Join the Foreign, Commonwealth & Development Office, shaping the UK's global impact.
- Benefits: Enjoy a competitive salary, hybrid working, and a supportive environment for skill development.
- Why this job: Make a real difference by enhancing resilience and improving services that affect millions.
- Qualifications: Proven experience in service continuity and knowledge of ISO standards required.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 42000 - 60000 £ per year.
Foreign, Commonwealth & Development Office
Reference number: 434687
Total Package: £51,000 (London) £47,750 (Milton Keynes)
Contract: Permanent and Full Time. You’ll be required to work in line with FCDO policies on hybrid working, which involves a minimum of 60% in the office.
Location: London, Milton Keynes
We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.
Your role with us:
- As Senior Continuity Manager, you’ll be critical in ensuring that the organisation can operate during and after disruptive events.
- Facilitating first-line fault diagnosis and resolution, you’ll coordinate teams to ensure rapid recovery.
- You’ll aim to minimise downtime, cost and business impact.
- You will oversee Service Continuity Management processes, procedures and plans – seeing that they are up-to-date and effective.
- Through engaging with teams across IT and business, you’ll ensure that your work is integrated with wider organisational strategy and operational needs.
- You’ll be a point of information for stakeholders.
- Leading forums and exercises, such as disaster recovery meetings and simulations, to identify gaps, share insights, and drive performance.
- You’ll support Product Teams in testing continuity plans, processes, and procedures to identify weak points, ensure team readiness, and establish effective workarounds.
- During an IT incident, you’ll be a key escalation point, guiding teams through appropriate processes and keeping IT Service Management informed.
- You will also line manage one Service Continuity Analyst.
We’d like you to champion our culture of resilience. We work together to enhance user experience, streamline processes, and improve the efficiency and effectiveness of IT Services in support of the Government’s diplomatic, development, and consular missions worldwide.
Who we’re looking for:
- To be equal to the role, you have a proven track record of leading Service Continuity functions, ensuring the availability and performance of live services.
- You’re an expert in Business Continuity Institute Standards ISO22301 and have a working knowledge of IT Service Management ISO20000.
- We’re interested to hear about your familiarity with other ISO standards.
- We’re also looking for skills at Operational Control Manager level with continuity management at a working level.
Civil Service Behaviours are key; we’ll be looking at: managing a quality service and making effective decisions.
We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.
Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own.
Apply before 11:55 pm on Monday 9th March 2026.
Senior Service Continuity Manager employer: GOVERNMENT RECRUITMENT SERVICES
Contact Detail:
GOVERNMENT RECRUITMENT SERVICES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Continuity Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service continuity. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise! Bring examples of how you've handled service continuity challenges in the past. This will demonstrate your skills and make you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Service Continuity Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Service Continuity Management. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've led teams through disruptive events or improved service continuity. We love seeing tangible results!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read and find the key information quickly.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people and shows you're serious about joining our team!
How to prepare for a job interview at GOVERNMENT RECRUITMENT SERVICES
✨Know Your Standards
Make sure you brush up on the Business Continuity Institute Standards ISO22301 and IT Service Management ISO20000. Being able to discuss these standards confidently will show that you’re not just familiar with them, but that you can apply them in real-world scenarios.
✨Showcase Your Experience
Prepare specific examples from your past roles where you successfully led Service Continuity functions. Highlight how you minimised downtime and managed disruptions effectively. This will demonstrate your hands-on experience and problem-solving skills.
✨Engage with Stakeholders
Think about how you’ve previously engaged with various teams and stakeholders. Be ready to discuss how you facilitated communication and collaboration during critical incidents. This shows you understand the importance of teamwork in continuity management.
✨Demonstrate Your Leadership Skills
As a Senior Service Continuity Manager, you’ll be leading forums and exercises. Prepare to talk about your leadership style and how you motivate teams during high-pressure situations. Share any experiences where you’ve driven performance improvements through effective leadership.
