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- Tasks: Lead investigations to resolve IT incidents and improve digital services.
- Company: Join the Foreign, Commonwealth & Development Office, shaping the UK's global impact.
- Benefits: Competitive salary, Civil Service pension, and opportunities for personal development.
- Why this job: Make a real difference in digital services that affect millions of lives.
- Qualifications: Problem-solving skills and a passion for continuous improvement in IT.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
The predicted salary is between 38500 - 43500 £ per year.
We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.
Your role with us: Problem Manager sits within the Service Centre function in the Information and Digital Directorate. You’ll be responsible for the resolution and control of the root causes of incidents in the IT infrastructure. The FCDO is in a time of transformation. We’re transitioning our internal systems, landing new digital products, and expanding existing digital products. Continuously, we’re working to improve digital services to provide the best user experience.
As Problem Manager, you’ll conduct thorough investigations to identify the root causes of incidents and errors within the IT infrastructure. Own issues until they’re resolved, mitigated or taken over. You’ll manage service components to ensure they meet business needs and key performance indicators (KPIs). To minimise disruption to services, you’ll develop and implement strategies to resolve identified problems and prevent the reoccurrence of incidents. You’ll identify opportunities for process optimisation. Plus, you’ll implement and supervise change requests, ensuring that service quality is maintained.
We’d like you to create an environment that motivates and empowers teams. You will manage a small team of Problem Analysts, ensuring their dedication to user demand and helping them to realise their career aspirations within digital. Also, you’ll identify the best team makeup depending on the situation and recognising and dealing with issues. You’ll need to be comfortable explaining the basic principles of IT standard continuity management processes and procedures.
Who we’re looking for: You’re committed to striving for continuous improvement – through identifying process optimisation opportunities and contributing to the implementation of solutions. Skilled at problem solving, you’re adept at resolving and controlling the root causes of incidents preventing their recurrence. You’re familiar with the core technical concepts related to the role and apply them with guidance.
You take initiative at work: owning issues until they are resolved or a new owner is secured. Plus, you’re willing to learn and implement change requests, applying change control procedures to promote successful outcomes. Collaboration is key for you. Working effectively with technical teams, testing, service assurance, and product managers to ensure exceptional digital service delivery.
We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.
Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own.
Apply before 11:55 pm on Monday 16th March 2026.
Problem Manager in London employer: GOVERNMENT RECRUITMENT SERVICES
Contact Detail:
GOVERNMENT RECRUITMENT SERVICES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Problem Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the FCDO on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common problem management scenarios. Think about how you’d tackle root cause analysis and process optimisation. We want you to show off your skills and confidence!
✨Tip Number 3
Don’t forget to highlight your teamwork skills! The FCDO values collaboration, so be ready to share examples of how you’ve worked with others to solve problems and improve processes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to make a difference in digital services.
We think you need these skills to ace Problem Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Problem Manager role. Highlight your problem-solving abilities and any experience you have in IT infrastructure management.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've tackled problems in the past and how you can contribute to our mission at the FCDO.
Showcase Your Teamwork Skills: Collaboration is key for us! Mention any experiences where you've worked effectively with teams, especially in technical environments. We want to see how you can motivate and empower others.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GOVERNMENT RECRUITMENT SERVICES
✨Know Your Stuff
Make sure you brush up on the core technical concepts related to problem management. Familiarise yourself with IT service continuity management processes and be ready to discuss how you've applied these in past roles. This will show that you’re not just a good fit for the role, but that you genuinely understand the intricacies involved.
✨Show Your Problem-Solving Skills
Prepare specific examples of how you've identified root causes of incidents and implemented solutions in previous positions. Be ready to explain your thought process and the steps you took to prevent recurrence. This will demonstrate your commitment to continuous improvement and your proactive approach to problem management.
✨Team Dynamics Matter
Since you'll be managing a small team of Problem Analysts, think about how you can motivate and empower them. Prepare to discuss your leadership style and how you’ve successfully collaborated with teams in the past. Highlight any experiences where you’ve recognised team strengths and adapted your approach accordingly.
✨Embrace Change
The FCDO is undergoing transformation, so be prepared to talk about your experience with change management. Share examples of how you've implemented change requests and ensured service quality during transitions. This will show that you’re adaptable and ready to contribute to the organisation's ongoing improvements.
