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- Tasks: Provide operational support for training events and ensure high-quality delivery.
- Company: Join the Civil Service and contribute to improving commercial capability across Government.
- Benefits: Comprehensive training, career progression opportunities, and a supportive work environment.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in public service while developing your operational skills.
- Qualifications: Strong customer service focus and willingness to learn in an operational role.
The predicted salary is between 36000 - 60000 £ per year.
One of the highest priorities for the Civil Service is improving commercial capability across Government, a priority which is being driven by the Commercial Capability team which sits in the Cabinet Office/Government Commercial Function (GCF). One of the key services which the Commercial Capability supports is the Government Commercial Organisation (GCO). The GCO People Services team recruits, retains, develops and grows senior commercial talent, helping to drive commercial best practice and improved commercial outcomes.
Within the Commercial Capability team, we have other pillars to support Capability in various different ways; Transformation, Enablement, Infrastructure and Operations (TEIO), Partnerships and Faculty. All teams work together to ensure there are high quality services and support for those who are in the GCO, as well as those in the GCF who require development in Commercial or Contract Management.
The Commercial Capability team enables commercial and contract management professionals within central government departments and the wider public sector to enhance their expertise, skills and capabilities through the provision of training and development, advice and guidance. It also supports the Government Commercial Organisation.
The Business Operations team works at the heart of the Commercial Capability Programme: sitting in the faculty pillar, Business Operations provides operational support and expertise to deliver training designed by our faculty team for Commercial and Contract Managers. The team was established to provide underlying logistical and operational support before, during and after delivery to the highest possible standards. High performing and highly successful, the team take pride in delivering reliable and consistent learning and development events and training, ensuring customer focus remains at the core of every process and collaborating with teams within Commercial Capability to continuously improve our services.
The Operational Support Officer is responsible for ensuring all business-as-usual (BAU), logistical support activities are carried out efficiently and effectively with a strong customer service focus. A key focus of the role is ensuring that all GCF Virtual Training events run to the very highest of standards, including supporting participants undertaking their Assessment and Development Centre (ADC), a full-day assessment process. Please note this is not a generalist administration role: it is a support officer role with administrative duties.
The Operational Support Officer role is an operational delivery role. The expectation is that individual/s will either have an expected level of operational experience/expertise in line with the grade of the role, or are looking to develop their skills within an operational space with the view to potentially progress their career within the Operational Delivery Profession. Full training and development will be provided through a comprehensive induction and ongoing training plan.
Key Responsibilities- On a day-to-day basis, there is an expectation that a combination of the following duties would be required. These are distributed through tasks set by the Deputy Operations Manager.
- 80% of the role holder's activities will be directed at BAU.
- Executing a combination of manual processes and duties using the Government Commercial College, our Learning Management System (LMS).
- Ensuring that all relevant communications are sent to learners in a timely manner, working towards set service level agreements (SLAs). This includes responding to all queries from learners in a timely and professional manner, allocating tasks to action owners and following up to ensure completion.
- Ensuring that participants complete any relevant online courses before attending virtual training sessions.
- Ensuring that all virtual learning courses and assessments are launched to maximum capacity.
- Liaising with the assessment Moderation team to communicate any conflicts of interests, candidates re-sitting the assessment centre, and/or requests for reasonable adjustments.
- Ensuring that all virtual courses are fully resourced with appropriate facilitators.
- Ensuring that the virtual classrooms/assessments are booked, created and relaying any additional requirements, including reasonable learning adjustments, to the moderators and/or assessors.
- Managing the Service Desk (mailbox), responding to all queries from learners in a timely and professional manner allocating tasks to action owners and following up to ensure completion.
- Providing on-call day management for ADCs. These are live full day events and colleagues are required to support multiple events every week.
- Ad-hoc administrative tasks including support in arranging meetings, room bookings, updating training materials and document control.
- Support for additional service areas as and when required.
Operational Support Officer in York employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Officer in York
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in the Government Commercial Function. A friendly chat can open doors and give you insights that might just land you that Operational Support Officer role.
✨Tip Number 2
Prepare for the virtual training events! Familiarise yourself with the Government Commercial College and any relevant online courses. Showing that you’re proactive about your learning will impress the hiring team.
✨Tip Number 3
Be ready to showcase your customer service skills. During interviews, share examples of how you've handled queries or supported events in the past. This role is all about ensuring a smooth experience for participants!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace Operational Support Officer in York
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Operational Support Officer role. We want to see how you can contribute to our mission of delivering high-quality training and support.
Showcase Your Customer Service Skills: Since this role has a strong customer service focus, be sure to include examples of how you've provided excellent support in previous roles. We love seeing candidates who understand the importance of putting learners first!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your potential quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Government Recruitment Service
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Operational Support Officer. Familiarise yourself with the key tasks mentioned in the job description, such as managing virtual training events and ensuring high customer service standards. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role has a strong focus on customer service, prepare examples from your past experiences where you've successfully handled queries or provided support. Highlight how you ensured timely communication and resolution, as this will resonate well with the interviewers looking for someone who can maintain high service levels.
✨Demonstrate Your Organisational Skills
The Operational Support Officer role requires excellent organisational abilities. Be ready to discuss how you manage multiple tasks and priorities effectively. You could share specific tools or methods you use to stay organised, especially when dealing with logistical support for training events.
✨Prepare Questions About Team Collaboration
Since the role involves working closely with various teams, think of insightful questions about how collaboration is fostered within the Commercial Capability team. This shows your interest in teamwork and helps you gauge if the company culture aligns with your values.