At a Glance
- Tasks: Lead a diverse team to drive performance and deliver exceptional customer service.
- Company: Join DWP's CFCD Directorate, dedicated to fighting fraud and changing lives.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Other info: Dynamic role with travel opportunities and a focus on innovation.
- Why this job: Make a real impact while inspiring and leading a passionate team.
- Qualifications: Proven leadership skills and experience in managing large teams.
The predicted salary is between 36000 - 60000 £ per year.
As part of Counter Fraud, Compliance and Debt (CFCD) Directorate you will be at the heart of DWP’s front line operations, helping to change people’s lives and supporting the CFCD purpose of fighting fraud in the welfare system. As a Senior Operational Leader, you will role model excellent senior management leadership, taking responsibility for the flexible, effective, personalised delivery of customer service, quality, and performance. You will provide transformational leadership to a geographically diverse team - leading through others, driving people engagement, and inspiring colleagues to deliver objectives.
CFCD is a great place to work where the leadership team are passionate about attracting the best talent whilst nurturing and valuing new and existing colleagues to be the best they can be. We are looking for people who can demonstrate our values and commitment to leadership which are based around collaboration, resilience and inclusivity. We look for emotionally aware leaders who enable teams to be innovative, adaptable and flexible. We want you to be comfortable challenging the norm and finding daring and dynamic solutions that support our values and enable colleagues to shine in whatever role they do.
As a Senior Operational Leader, you will:
- Lead a large, geographically diverse team of at least 100+ colleagues setting strategic business priorities and driving performance.
- Make sound, complex decisions at pace and instil technical knowledge in your team.
- Use initiative to seek solutions to problems; making interpretative judgements where circumstances fall outside of available guidance.
- Oversee business change, lead performance reviews, and drive continuous improvement.
- Build strong, collaborative relationships with senior representatives from other government departments and external bodies.
- Provide visible, effective leadership through regular site visits and clear communication.
- Motivate teams to operate flexibly, seek feedback, and personalise services for customers.
- Encourage creative thinking and collaborative working to drive innovation and service improvements.
- Ensure compliance with DWP policies and procedures, managing risk exposure.
- A large part of the role is dealing with HR policy and procedures and carrying out the decision maker role on sensitive staff related issues.
- Due to the geographically dispersed nature of this team, this role will require frequent travel and occasional overnight stays.
Senior Operational Leader in Worthing employer: Government Recruitment Service
The DWP's CFCD Directorate is an exceptional employer, dedicated to fostering a culture of collaboration, resilience, and inclusivity. As a Senior Operational Leader, you will benefit from a supportive environment that values your leadership skills while providing ample opportunities for professional growth and development. With a commitment to innovation and a focus on making a real difference in people's lives, this role offers a rewarding experience in a dynamic and impactful setting.
Contact Details:
Government Recruitment Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operational Leader in Worthing
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission, especially around fighting fraud and supporting welfare. Tailor your answers to show how your leadership style aligns with their goals and how you can inspire teams to deliver results.
✨Tip Number 3
Practice your leadership stories! Think of examples where you've led diverse teams, made tough decisions, or driven performance improvements. Be ready to share these during interviews to showcase your experience and how you embody the qualities they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged. So, get your application in and let’s make a difference together!
We think you need these skills to ace Senior Operational Leader in Worthing
Some tips for your application 🫡
Show Your Leadership Style:When writing your application, make sure to highlight your leadership style. We want to see how you inspire and motivate teams, especially in a diverse environment. Share examples that showcase your ability to drive performance and foster collaboration.
Be Specific About Your Experience:Don’t just list your previous roles; we want to know how your experience aligns with the Senior Operational Leader position. Use specific examples to demonstrate your decision-making skills and how you've successfully managed large teams in the past.
Emphasise Your Problem-Solving Skills:We’re looking for someone who can think on their feet and find innovative solutions. In your application, include instances where you’ve tackled complex issues or led change initiatives. This will show us you’re ready to take on the challenges of this role.
Tailor Your Application:Make sure your application reflects our values of collaboration, resilience, and inclusivity. We want to see how you embody these principles in your work. Tailoring your application to fit our culture will help you stand out, so don’t skip this step!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Leadership Style
As a Senior Operational Leader, it's crucial to articulate your leadership style. Reflect on how you inspire and engage teams, especially in a diverse environment. Be ready to share specific examples of how you've motivated colleagues and driven performance in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to discuss complex decisions you've made in the past. Think about situations where you had to use initiative to find solutions outside of standard guidance. Highlight your ability to make interpretative judgements and how that has positively impacted your team or organisation.
✨Showcase Collaboration and Inclusivity
The CFCD values collaboration and inclusivity, so come equipped with examples of how you've built strong relationships across teams or departments. Discuss how you’ve fostered an inclusive environment that encourages creative thinking and innovation among your colleagues.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to lead through challenges. Prepare by thinking about past experiences where you had to oversee business change or manage sensitive staff-related issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
