At a Glance
- Tasks: Lead innovation to enhance services for farmers and rural communities.
- Company: Join the Rural Payments Agency, part of Defra, making a real impact.
- Benefits: Competitive salary, career development, and a chance to drive change.
- Other info: Dynamic role with opportunities for travel and collaboration across teams.
- Why this job: Shape the future of rural services with cutting-edge technology and customer insights.
- Qualifications: Experience in operational delivery and strong leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
Are you driven to turn ideas into impact? As Customer Innovation Lead at the Rural Payments Agency (RPA), you will play a key role in shaping how we deliver smarter, more effective services for farmers, land managers and rural communities. The RPA is an executive agency of the UK Department for Environment, Food and Rural Affairs (Defra). We deliver over £2 billion in payments each year to farmers, traders and landowners across England, supporting sustainable agriculture and thriving rural communities.
We are seeking an experienced and inspiring Operational Delivery leader to drive the successful delivery of key schemes and services across our Operational Delivery teams within the Service Delivery directorate. You will be accountable for performance, ensuring high-quality service delivery to tight deadlines, meeting KPIs, and championing a culture of continuous improvement.
You will play a pivotal role in securing excellent outcomes for our customers, working collaboratively with colleagues across the team and wider Agency to drive innovation and support the delivery of operational commitments. Our 5-year strategy sets out our ambition to modernise delivery by adopting digital solutions and operating models that streamline customer journeys. This will support customers to get it right first time and provide greater self-serve opportunities.
Our ambition is to develop easy-to-use, tailored services with self-serve options, harnessing modern technology. We will streamline customer journeys through a whole farm approach, providing consistent, tailored support. These changes will enable our people to spend more time on priority, impact-focused activities.
Responsibilities
- Develop and deliver plans and activities that support wider strategic priorities, clearly communicating and influencing to help shape future direction.
- Champion innovation across services, encouraging the use of new technologies and drawing on best practice from across government and industry.
- Use customer insight and evidence to shape service improvements and enhance the overall service offer.
- Lead confidently through ambiguity and change, supporting teams to adapt and deliver at pace.
- Provide senior leadership across geographically dispersed teams working across multiple Service Delivery business areas.
- Create an empowering, inclusive, and high-performing culture through effective leadership, coaching, and people development.
- Travel regularly to engage with and support dispersed teams and stakeholders across locations.
- Lead on people management and HR responsibilities at team, directorate and agency level.
Customer Innovation Lead in Workington employer: Government Recruitment Service
The Rural Payments Agency (RPA) is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Customer Innovation Lead, you will be part of a forward-thinking team dedicated to enhancing services for farmers and rural communities, with ample opportunities for professional growth and development. Our commitment to modernising service delivery through digital solutions not only empowers our employees but also ensures that we make a meaningful impact in the agricultural sector.
Contact Details:
Government Recruitment Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Innovation Lead in Workington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills can help them achieve their goals. This will show you're genuinely interested and ready to make an impact!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Innovation Lead. Highlight your leadership skills and ability to drive innovation – this is what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Innovation Lead in Workington
Some tips for your application 🫡
Show Your Passion for Innovation:When writing your application, let your enthusiasm for innovation shine through! We want to see how you can turn ideas into real impact, so share examples of how you've championed new technologies or improved services in the past.
Tailor Your Application:Make sure to customise your application to align with our mission at the RPA. Highlight your experience in operational delivery and how it relates to our goals of modernising services and enhancing customer journeys. We love a good fit!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to communicate your achievements and how they relate to the role. We appreciate a well-structured application that makes it easy for us to see your potential.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Impact
Before the interview, think about how your past experiences have led to tangible results. Be ready to share specific examples of how you've turned ideas into impactful outcomes, especially in operational delivery or customer service.
✨Champion Innovation
Familiarise yourself with the latest technologies and best practices in service delivery. Be prepared to discuss how you can bring innovative solutions to the RPA, and don’t hesitate to suggest ideas that could streamline processes or enhance customer journeys.
✨Embrace Change
The role involves navigating ambiguity and change, so be ready to demonstrate your adaptability. Share instances where you've successfully led teams through transitions, highlighting your leadership style and how you empower others during challenging times.
✨Engage with Customer Insights
Understand the importance of customer insights in shaping service improvements. Come equipped with examples of how you've used data or feedback to enhance service offerings, and be ready to discuss how you would apply this at the RPA.
