At a Glance
- Tasks: Lead teams to reduce fraud and improve customer service in the welfare system.
- Company: Join the Department for Work and Pensions, a vital public service.
- Benefits: Enjoy work-life balance, career progression, and skill development.
- Other info: Opportunities for travel and overnight stays in a dynamic work environment.
- Why this job: Make a real difference in protecting vulnerable communities and enhancing public services.
- Qualifications: Strong leadership skills and a passion for customer engagement.
The predicted salary is between 33000 - 42000 € per year.
Do you have an inquisitive mind? Do you enjoy engaging with customers? If so, we need you! The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. Counter Fraud Compliance and Debt’s (CFCD) aim is to drive down the level of fraud, error and debt within the benefit system, to protect the public purse.
As part of CFCD you will be at the heart of DWP’s efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is bigger than ever. If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then CFCD is the place for you.
CFCD Higher Executive Officer (HEO) Team Leaders support the flexible, effective, personalised delivery of customer service, quality and performance across sites. HEO Team Leaders inspire colleagues through difficult situations, transform performance and are accountable for the effective utilisation of operational resources, delivering improved value for money and driving out inefficiencies.
Successful candidates will be posted into any of our CFC Operational Teams. All our leaders will be leading and driving performance as per the key tasks below but it’s important to state that CFC Operational leaders primarily work in a case work environment. Whereas in Investigations the setting is different as outlined below.
As part of Counter Fraud, Compliance and Debt (CFCD), you will play a vital role in protecting the integrity of the welfare system. These leadership roles involve managing teams, delivering operational excellence, and ensuring compliance with legal and professional standards. While each role has its own focus, all share the common goal of reducing fraud, error, and debt.
Due to the geographically dispersed nature of this team / nature of this role, this role will require occasional travel and overnight stays.
Operational Leader - Central in Wolverhampton employer: Government Recruitment Service
The Department for Work and Pensions (DWP) is an exceptional employer that prioritises work-life balance while offering meaningful opportunities to contribute to society. As part of the Counter Fraud Compliance and Debt team, you will not only engage with customers but also develop your skills in a supportive environment that encourages career progression. With a commitment to operational excellence and a focus on protecting the welfare system, DWP provides a unique chance to make a real difference in people's lives.
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Operational Leader - Central in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWP on LinkedIn. A friendly chat can give us insider info about the team culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by practising common questions related to operational leadership. We should focus on how we’ve handled challenging situations and improved team performance in the past.
✨Tip Number 3
Showcase your inquisitive mind during interviews! Ask thoughtful questions about the role and the impact of CFCD’s work. This shows we’re genuinely interested and engaged with their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and we can track our progress easily. Plus, it shows we’re serious about joining the team!
We think you need these skills to ace Operational Leader - Central in Wolverhampton
Some tips for your application 🫡
Show Your Inquisitive Side:Make sure to highlight your inquisitive mind in your application. We want to see how you engage with challenges and seek out solutions, especially in a role that’s all about reducing fraud and error.
Customer Engagement is Key:Since this role involves engaging with customers, share examples of how you've successfully interacted with clients or stakeholders in the past. We love seeing how you can connect with people and make a difference!
Demonstrate Leadership Skills:As an Operational Leader, you'll need to inspire and manage teams. Use your application to showcase any leadership experiences you have, whether it’s in a professional setting or through volunteer work. We’re looking for those who can drive performance and motivate others.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Stuff
Make sure you understand the role of an Operational Leader within the CFCD. Familiarise yourself with the key tasks and responsibilities, especially around fraud prevention and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Engage with Examples
Prepare specific examples from your past experiences that demonstrate your leadership skills and ability to manage teams effectively. Think about times when you've inspired colleagues or improved performance, as these stories will resonate well with the interviewers.
✨Show Your Inquisitive Side
Since they’re looking for someone with an inquisitive mind, be ready to ask insightful questions about the role and the team. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
✨Be Ready for Travel Talk
As this role involves occasional travel and overnight stays, be prepared to discuss your flexibility and willingness to travel. Highlight any previous experiences where you've successfully managed travel commitments while maintaining work performance.
