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- Tasks: Provide exceptional customer service and support for retirement benefits via phone.
- Company: Government agency committed to serving the community in Wigan.
- Benefits: Flexible hybrid working options after training, with a focus on work-life balance.
- Why this job: Make a difference by helping others navigate their retirement benefits.
- Qualifications: Strong communication skills and empathy required for handling customer inquiries.
- Other info: Join a supportive team with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
A government agency is looking for candidates to join their team in Wigan for telephony and benefit processing roles. This position emphasizes the importance of excellent customer service through phone communication.
Candidates must possess strong communication skills, empathy, and the ability to handle challenging conversations effectively.
Opportunities for hybrid working arrangements may be available post-training, making it a flexible option for job seekers.
Retirement Benefits Support Specialist (Hybrid After Training) in Wigan employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retirement Benefits Support Specialist (Hybrid After Training) in Wigan
✨Tip Number 1
Practice your phone communication skills! Since this role is all about talking to people, try role-playing with a friend or family member. This will help you get comfortable handling challenging conversations and improve your empathy.
✨Tip Number 2
Research the agency and its services. Knowing what they do and how they support retirees will give you an edge in interviews. Plus, it shows that you're genuinely interested in the role and ready to contribute!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, send a quick thank-you email. It’s a great way to show appreciation and keep you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you a better chance. Plus, it’s super easy to navigate and keeps everything in one place for you.
We think you need these skills to ace Retirement Benefits Support Specialist (Hybrid After Training) in Wigan
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Retirement Benefits Support Specialist role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role is all about excellent phone communication, don’t forget to emphasise your strong communication skills in your application. Share examples of how you've handled challenging conversations in the past – we love a good story!
Be Genuine and Empathetic: We value empathy and understanding in our team. When writing your application, let your personality shine through! Show us that you genuinely care about helping others and are ready to tackle any challenges that come your way.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team in Wigan. Don’t miss out on this opportunity!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Stuff
Before the interview, make sure you understand the basics of retirement benefits and the specific services the agency provides. Brush up on common questions related to telephony and benefit processing so you can speak confidently about them.
✨Showcase Your Communication Skills
Since this role heavily relies on phone communication, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your ability to handle challenging conversations with empathy and professionalism.
✨Demonstrate Empathy
Prepare examples from your past experiences where you successfully handled difficult customer interactions. Highlight how you showed understanding and support, as this will resonate well with the interviewers looking for someone who can connect with clients on a personal level.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the agency. Inquire about the training process, hybrid working arrangements, and how they measure success in customer service. This not only shows your enthusiasm but also helps you gauge if the position is the right fit for you.
