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- Tasks: Provide top-notch customer service via phone and assist with retirement benefits processing.
- Company: Join a supportive government agency dedicated to serving the community.
- Benefits: Hybrid work options, personal development opportunities, and a chance to make a difference.
- Why this job: Help people navigate their retirement benefits while honing your communication skills.
- Qualifications: Strong communication skills and a knack for handling challenging conversations.
The predicted salary is between 30000 - 42000 £ per year.
A government agency is seeking candidates for telephony and benefit processing roles in Wigan. The primary focus will be on delivering exceptional customer service through phone communication.
Successful applicants must demonstrate:
- Outstanding communication skills
- Empathy
- The ability to manage challenging conversations effectively
Additionally, there may be opportunities for hybrid working arrangements after initial training. This role requires a commitment to personal development and responsiveness to customer needs.
Retirement Benefits Contact Specialist (Hybrid) in Wigan employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retirement Benefits Contact Specialist (Hybrid) in Wigan
✨Tip Number 1
Practice your phone skills! Since this role is all about delivering exceptional customer service over the phone, grab a friend or family member and do some mock calls. Focus on being clear, empathetic, and managing tricky conversations like a pro.
✨Tip Number 2
Show off your communication skills! When you get the chance to chat with recruiters or during interviews, make sure to highlight your ability to connect with people. Share examples of how you've handled challenging conversations in the past – it’ll show you’re ready for this role.
✨Tip Number 3
Don’t forget about personal development! This job requires a commitment to growing your skills, so be prepared to discuss how you plan to keep improving. Whether it’s through online courses or workshops, showing that you’re proactive will impress potential employers.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings, including this Retirement Benefits Contact Specialist role. It’s super easy to apply, and you’ll be one step closer to landing that hybrid working opportunity after training!
We think you need these skills to ace Retirement Benefits Contact Specialist (Hybrid) in Wigan
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about delivering exceptional customer service, make sure your written application highlights your communication skills. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively managed challenging conversations in the past.
Empathy is Key: Demonstrate your ability to empathise with customers in your application. Share a brief story or example that showcases your understanding of customer needs and how you’ve gone above and beyond to support them. This will show us that you’re not just about the job, but about making a difference.
Tailor Your Application: Make sure to tailor your application specifically for the Retirement Benefits Contact Specialist role. Refer to the job description and align your experiences with the key responsibilities and skills mentioned. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, it gives you a chance to explore more about us and what we stand for before you hit that submit button!
How to prepare for a job interview at Government Recruitment Service
✨Master the Art of Communication
Since this role is all about delivering exceptional customer service over the phone, practice your communication skills. Try role-playing with a friend or family member to simulate challenging conversations. Focus on clarity, empathy, and active listening – these will be key in your interview.
✨Showcase Your Empathy
Prepare examples from your past experiences where you successfully managed difficult conversations. Highlight how you showed empathy and understanding towards customers' needs. This will demonstrate that you can handle the emotional aspects of the role effectively.
✨Research the Agency
Familiarise yourself with the government agency's mission and values. Understanding their approach to customer service will help you align your answers during the interview. It shows that you’re genuinely interested in the role and committed to their goals.
✨Prepare for Hybrid Working Questions
Since there may be opportunities for hybrid working, think about how you would manage your time and responsibilities in such an arrangement. Be ready to discuss your strategies for staying organised and maintaining communication with your team while working remotely.
