At a Glance
- Tasks: Provide excellent customer service and support in a fast-paced environment.
- Company: Join DWP, one of the largest organisations in the UK, focused on public service.
- Benefits: Real development opportunities, supportive team, and a chance to make a difference.
- Other info: Dynamic work environment with potential for career progression.
- Why this job: Be part of a critical service that impacts people's lives positively.
- Qualifications: Passion for people and commitment to delivering excellent customer service.
The predicted salary is between 24000 - 28000 £ per year.
Are you passionate about people? Do you pride yourself on delivering excellent customer service? Do you want a career with real development opportunities? Yes. Then our Operational Delivery Professional roles could be for you.
Retirement Services is the part of DWP that deals with claims for State Pension and a range of other benefits for people of retirement age and those with caring responsibilities. This is a fantastic opportunity to be part of a fast moving and critical area of public service delivery. Retirement Services is a service delivery organisation with customers, quality and service at the heart of what we do. As part of one of the biggest organisations in the UK, there are fantastic opportunities to develop and progress and we would love to hear from you if this is somewhere where you could make a difference.
The roles will be based in one of the following offices:
- Wigan – Makerfield Contact Centre, Griffin House, Bryn Road, Wigan, WN4 8SS
- Preston – Duchy House, Preston, PR1 1DD
What you will do:
As part of a supportive and welcoming team, you will provide excellent customer service in a fast-paced service centre and telephony environment to ensure Retirement Services delivers the right outcomes for all our customers. Our telephone lines are currently open from 8am to 6pm, Monday to Friday. This is subject to change; the working hours may be extended and also include Saturday working in the future depending on business need.
Your daily responsibilities will include:
- Making and receiving telephone calls while addressing queries and progressing new/existing benefit claims (multi-tasking).
- Taking ownership of cases, working with colleagues across DWP to ensure queries are resolved, benefit payment amounts are correct and paid on time.
- Handling sensitive and sometimes challenging telephone calls, in a positive, compassionate and professional manner.
- Ensuring all information provided to customers is accurate, timely and easy to understand.
- Making decisions by examining the available facts, adhering to current guidance.
- Taking responsibility for personal development by keeping up to date with DWP policies and accessing appropriate learning.
Operational Delivery Professional - Wigan and Preston employer: Government Recruitment Service
Join a dynamic team at DWP's Retirement Services, where your passion for people and commitment to excellent customer service can truly make a difference. With a strong focus on employee development and a supportive work culture, you'll find ample opportunities for growth in our Wigan and Preston offices. Be part of a vital public service that prioritises quality and customer satisfaction, all while enjoying the benefits of working within one of the UK's largest organisations.
Contact Details:
Government Recruitment Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operational Delivery Professional - Wigan and Preston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Government Recruitment Service. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Government Recruitment Service before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operational Delivery Professional - Wigan and Preston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Government Recruitment Service:Your cover letter is your chance to shine! Tell us why you want to work at Government Recruitment Service specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Government Recruitment Service!
How to prepare for a job interview at Government Recruitment Service
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
