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- Tasks: Lead a dynamic team to combat fraud and improve customer experience in the benefit system.
- Company: Join the Department for Work and Pensions, making a real difference in society.
- Benefits: Enjoy work-life balance, career progression, and opportunities to learn new skills.
- Other info: Travel required; engage with diverse teams across various locations.
- Why this job: Be at the forefront of public service, driving change and innovation.
- Qualifications: Strong leadership skills and adaptability to changing priorities.
The predicted salary is between 40000 - 50000 £ per year.
Do you have an inquisitive mind? Do you enjoy engaging with customers? If so, we need you!
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. Counter Fraud Compliance and Debt’s (CFCD) aim is to drive down the level of fraud, error and debt within the benefit system, to protect the public purse.
As part of CFCD you will be at the heart of DWP’s efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is bigger than ever.
If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then CFCD is the place for you.
Your work as a Senior Operational Leader will involve different aspects subject to changing business priorities, therefore we need people who are very adaptable and flexible.
The job will include a range of duties including, but not restricted to, the following:
- Lead a large, geographically dispersed team of HEOs, reporting to Grade 7 and setting strategic priorities.
- Make complex decisions independently and at pace, applying technical knowledge and sound judgment.
- Drive performance through regular reviews, risk identification, and continuous improvement.
- Champion business change, embedding new policies and procedures effectively.
- Build strong relationships with senior stakeholders across government and external bodies.
- Provide visible leadership through site visits and clear, engaging communication.
- Foster flexible, motivated teams by listening, acting on feedback, and setting high standards.
- Promote innovation and collaboration across teams and directorates.
- Oversee people planning and resource deployment across sites.
- Enhance customer experience by designing and managing roles and processes.
- Ensure compliance with DWP policies and legislation, managing risks sensitively and promptly.
- Championing a culture of professional investigation practice, supporting colleagues to develop technical capability in line with Government Counter Fraud Profession (GCFP) requirements.
Due to the geographically dispersed nature of this team, this role will require travel to other sites and occasional overnight stays.
Investigations Operational Leader in Wallsend employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investigations Operational Leader in Wallsend
✨Tip Number 1
Get to know the company inside out! Research DWP and CFCD, understand their mission, values, and recent initiatives. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to leadership and adaptability. Think about examples from your past experiences that showcase your ability to drive performance and foster collaboration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Investigations Operational Leader in Wallsend
Some tips for your application 🫡
Show Your Inquisitive Side: Since the role is all about investigation, make sure to highlight your inquisitive nature in your application. Share examples of how you've engaged with customers or tackled complex problems in the past.
Tailor Your Application: Don’t just send a generic CV and cover letter! Tailor your application to reflect the specific skills and experiences that match the job description. We want to see how you can adapt to the changing priorities mentioned.
Highlight Leadership Experience: As a Senior Operational Leader, you'll need to demonstrate your leadership skills. Include any relevant experience leading teams, driving performance, or managing change. Show us how you foster motivation and high standards!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Stuff
Make sure you understand the role of an Investigations Operational Leader and the key responsibilities outlined in the job description. Brush up on DWP policies, especially around fraud and compliance, so you can speak confidently about how your experience aligns with their mission.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your ability to lead a team effectively. Think about times when you've driven performance or managed change. Be ready to discuss how you foster motivation and collaboration within your teams, as this is crucial for the role.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the team dynamics and the challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Be Adaptable and Flexible
Given the nature of the role, be prepared to discuss how you've adapted to changing priorities in the past. Share specific examples that highlight your flexibility and problem-solving skills, as these will be key in a fast-paced environment like the DWP.