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- Tasks: Create unforgettable experiences for visitors while managing facilities and providing top-notch service.
- Company: Join Forestry England, a leader in forest management and visitor engagement.
- Benefits: Enjoy a supportive work environment, training opportunities, and the chance to make a difference.
- Why this job: Be part of a team that connects people with nature and promotes sustainability.
- Qualifications: Friendly attitude, customer service skills, and a passion for the outdoors.
- Other info: Dynamic role with opportunities for personal growth and community involvement.
The predicted salary is between 24000 - 36000 £ per year.
Overview
As Visitor Support Officer, you will contribute to achieving an exceptional visitor experience, providing outstanding service they leave with lasting memories. Working across our visitor welcome/visitor centre, you will also work with the wider team to maintain our visitor facilities, making sure our visitors have a smooth, inclusive and enjoyable experience. You will help cultivate a supportive and positive work environment that encourages teamwork, productivity and individual growth. You will take opportunities to promote Forestry England’s work including events, membership, legacy giving and volunteering.
Please see the job description below for more information and details about what we need from you.
Where you’ll work
Central England Forest District Team manages 30,000ha of the Nations Forests within a triangle formed by Preston, Grimsby and Milton Keynes. We manage a diverse range of forests from ancient oak-wood to new community forests, producing 150,000 tonnes of timber every year and providing homes for a wide range of wildlife. Over 8 million people live within 20 miles of our forests, giving rise to a diverse range of customers, neighbours and stakeholders. We manage seven visitor centres, attracting over 2.5 million visits per year, and 23,000 hectares of accessible woodlands.
Responsibilities
- As part of our visitor welcome team you will operate our visitor welcome area, handling credit card sales, and proactively selling Forestry England memberships.
- Give information and deal with enquiries from customers inclusively, positive and friendly.
- Regularly inspect car parks, walking, running and cycling routes, and other recreational facilities including play areas.
- Take pride in managing litter, to create a safe and enjoyable environment.
- Help maintain clean and welcoming public areas for our visitors to enjoy.
- Be willing to train in first aid and help when needed, contributing to safe and effective visitor support services.
- Work closely with staff and volunteers, ensuring a supportive and collaborative atmosphere.
- Follow Forestry England’s procedures for risk assessments, and customer service, being consistent and efficient.
- Oversee parking infrastructure, addressing any issues quickly to ensure a hassle-free experience for visitors.
- Carry out minor repairs.
- Help with stock management.
- And any other tasks, reasonably requested by your line manager.
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Visitor Services Officer employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Officer
✨Tip Number 1
Get to know the company! Research Forestry England and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their vision.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and help you make a lasting impression.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to visitor services. Think about scenarios where you’ve provided excellent customer service and be ready to share those stories.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Visitor Services Officer
Some tips for your application 🫡
Show Your Passion for Visitor Experience: When writing your application, let us see your enthusiasm for creating memorable experiences for visitors. Share any relevant experiences or ideas you have that demonstrate your commitment to outstanding service.
Be Clear and Concise: We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Highlight your skills and experiences that align with the role without unnecessary fluff.
Tailor Your Application: Take a moment to customise your application for the Visitor Services Officer role. Mention specific responsibilities from the job description and explain how your background makes you a perfect fit for our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Visitor Services
Familiarise yourself with the role of a Visitor Services Officer. Understand what makes an exceptional visitor experience and be ready to share your thoughts on how you can contribute to that. Think about specific examples from your past experiences where you've provided outstanding service.
✨Showcase Team Spirit
This role is all about teamwork, so be prepared to discuss how you’ve worked collaboratively in previous jobs. Share stories that highlight your ability to support colleagues and create a positive work environment. Mention any experiences where you’ve helped foster teamwork or contributed to a supportive atmosphere.
✨Demonstrate Problem-Solving Skills
You’ll need to handle enquiries and resolve issues quickly. Prepare examples of times when you’ve dealt with customer complaints or unexpected challenges. Highlight your approach to problem-solving and how you ensure a smooth experience for visitors.
✨Emphasise Your Passion for Nature
Since this role involves working in beautiful forest settings, express your enthusiasm for nature and outdoor activities. Talk about any personal experiences you have with forests or conservation efforts. This will show your genuine interest in Forestry England’s mission and values.
