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- Tasks: Lead quality improvement initiatives and manage a team to enhance vehicle services.
- Company: Join the Driver and Vehicle Standards Agency, a key player in keeping Britain moving safely.
- Benefits: Enjoy 25 days annual leave, flexible working, and a generous pension contribution.
- Why this job: Make a real difference in vehicle safety and customer service while developing your leadership skills.
- Qualifications: Experience in quality management and team leadership is essential.
- Other info: Empower teams to excel and grow in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Can you develop and maintain a quality management system? Have you the skills to lead a team and work with multiple stakeholders? Are you interested in leading quality improvement in vehicle services? If so, we’d love to hear from you!
We are the Driver and Vehicle Standards Agency, and we are 1 of the 5 executive agencies that make up the Department for Transport. We employ about 4,600 people across Great Britain to help us achieve our mission of keeping Britain moving, safely and sustainably. Choosing a career with the Driver and Vehicle Standards Agency is one of the most fulfilling decisions you could make. The work we do is varied, exciting and makes a real difference to people living in the UK. We carry out driving tests, approve people to be driving instructors and MOT testers, carry out tests to make sure lorries and buses are safe to drive, carry out roadside checks on drivers and vehicles, and monitor vehicle recalls.
Benefits
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday.
- Flexible working options where we encourage a great work-life balance.
Role Overview
The Senior Quality Lead drives quality improvement across the Vehicle Services Directorate, leading a team of Technical Quality Leads and managing quality systems. The role ensures standards are met, identifies development needs, and champions continuous improvement and customer service. Working closely with Operations, Policy, and Assurance teams, the postholder reviews performance, supports assurance outcomes, and fosters a culture of coaching and excellence in customer service.
Responsibilities
- Provide a strategic overview and forward planning to develop and raise quality across the Service.
- Oversee the completion of quality control and assurance.
- Act as subject matter expert working with area management teams to support high level forward planning.
- Work with Training and Development colleagues to ensure that all coaching and support provided to colleagues is in line with standards and policies.
- Support the wider Vehicle Services and DVSA vision, strategy, and initiatives.
- Maintain an awareness of external factors (including government business initiatives and current and proposed legislation in relation to commercial activities) which impact the business and communicate such risk information as appropriate.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Vehicle Services Senior Quality Lead – Centre of Excellence employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Services Senior Quality Lead – Centre of Excellence
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills align with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable talking about your experiences and how they relate to the role of Senior Quality Lead. The more you practice, the more confident you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Vehicle Services Senior Quality Lead – Centre of Excellence
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in quality management systems and team leadership. We want to see how your skills align with the role of Senior Quality Lead, so don’t hold back on showcasing your relevant achievements!
Showcase Your Stakeholder Skills: In your application, emphasise your ability to work with multiple stakeholders. We’re looking for someone who can collaborate effectively across teams, so share examples of how you’ve successfully managed relationships in previous roles.
Highlight Continuous Improvement: We love a candidate who’s passionate about quality improvement! Be sure to include specific instances where you’ve driven change or improved processes in your past roles. This will show us that you’re the right fit for leading quality initiatives.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at DVSA!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Quality Management Systems
Make sure you brush up on your knowledge of quality management systems before the interview. Be ready to discuss how you've developed or maintained such systems in the past, and think of specific examples that showcase your skills in leading quality improvement.
✨Showcase Your Leadership Skills
As a Senior Quality Lead, you'll be expected to lead a team. Prepare to share your experiences in managing teams and working with multiple stakeholders. Highlight any successful projects where your leadership made a difference, and be ready to discuss your approach to coaching and developing others.
✨Understand the DVSA's Mission
Familiarise yourself with the Driver and Vehicle Standards Agency's mission and values. Being able to articulate how your personal values align with theirs will show your genuine interest in the role and the organisation. Think about how you can contribute to keeping Britain moving safely and sustainably.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Practice articulating your thought process when faced with challenges related to quality assurance and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
